Customer Support Advisor
Full job description
Page Personnel
Salary: £26,400 – £30,000 per year
Our client is looking for a confident, resilient, articulate, team player who is able to learn a variety of systems to a high level of competence, whilst achieving our customer service targets
Client Details
Our client is responsible for protecting workplace pensions in the UK. We work with employers and those running pensions to help people save safely for their retirement.
They have a fantastic office located in the heart of Brighton that is a short distance from the train station, shops and the sea.
Description
The key responsibilities of a customer service advisor are;
Represent TPR as the first point of contact for our customers
Combine your experience with guided procedures to help customers with their queries. These can range from providing information on completing regulatory returns or dealing with a customer who may have been duped by a pension scam
Be able to explain complex technical information in an understandable way
We want you to go the ‘extra mile’ for our customers, to be polite, professional and enthusiastic
Integrate well within a small contact centre team, and be a positive influence with customers and colleaguesProfile
The successful customer support advisor will have:
Experience of customer service call handling techniques gained through a complex technical contact centre
Experience of analysing information received during a customer enquiry to resolve or escalate appropriately
Knowledge of contact centre (or customer service) software, databases, and CRM tools
Experience of tailoring communication style to deal with a variety of customers and enquiries with skills in questioning, probing, and extracting information
Ability to communicate complex information verbally and in written formatJob Offer
£22,000 – £25,000
To apply for this job please visit definitejobs.co.uk.