Part-Time Customer Quality Advisor – Care / Education Sector

CACHE is the UK’s only specialist awarding organisation for the childcare, adult and health care sectors, with a portfolio of qualifications ranging from Entry to Level 5.

We are a

Part-Time Customer Quality Advisor (New Approvals in the South Region)
Location: Home-based
Salary: £37,392per annum pro rata
Grade: PO2
Contract: Permanent – Part-time (3.5 days per week)

We are seeking a part-time Customer Quality Advisor in the Cambridge/Norfolk area.

We are proud that over the past 65 years we have supported generations of learners into further study and into improved employment opportunities. We now offer care qualifications to those looking after children and adults and also a range of qualifications to the health and social care workforce. These are vital sectors, which make a difference to many thousands of lives all over the country. What makes CACHE different is our focus on excellence, our commitment to the customer, and our high level of expertise in the qualifications we offer.

We support those who care … could you?

Purpose: To effectively manage and support an allocated group of customers to ensure they understand and meet the operational requirements of their Service Level Agreements, Contracts and Terms & Conditions with CACHE and to improve their service performance and learner achievement.

In particular, we are looking for people who meet the following criteria:

• Qualification in Quality Management/Assurance
• Level 3 in one of the sectors in which CACHE operates
• Experienced in undertaking quality assurance process audits in a regulated environment
• Experience of customer relationship management in a business to business environment including Contract and Service Level Agreement management Understanding of Ofqual regulations and Conditions of Recognition within an awarding organisation
• Experience of working with a training provider

Our Values – CACHE believes in:

• Being a guardian of standards
• The human being at the heart of the journey
• Respect, for others as well as oneself
• Integrity & being honest in all that we do
• Supporting personal growth and achievement
• The value of an individual touch
• CACHE believes that learning should be reflective and inspirational

Benefits include:

• Competitive salary
• 23 days annual leave (pro-rata for part time) in addition to bank holidays
and 3 additional days for Christmas closure
• Pension scheme up to 10% of salary
• Life Insurance
• Personal training allowance of £150 each year
• Flexible working
• Childcare vouchers
• Staff social events
• Wellbeing Programme

TO APPLY AND FOR FURTHER INFORMATION:
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* Please note the job board may ask to upload your CV to register, but you will be required to email your CV with a supporting letter to the Employer.

CACHE is committed to equal opportunities and welcomes applications irrespective of gender, race, religion, disability, age, and sexual orientation.

No agencies please.