Helpdesk Team Lead
Full job description
MillsHill Recruitment Ltd
Salary: £30,000 – £36,000 per year
Helpdesk Team Lead
MCSE, MCSA, MCITP, Windows 7, Windows 8, Windows Server, Active Directory, Exchange, Remote Desktop Services.
My client are a small yet growing IT Services Provider to the SME/SMB market. They have an immediate opportunity available for a Helpdesk Team Lead.
As Helpdesk Team Lead you will be overseeing a team of 6 Engineers, managing, management of processes involved with logging support cases for customers and delegating/escalating cases to the appropriate Support Engineer resource based on Service Level Agreement and Technical expertise required. The Helpdesk Team Lead will continually evaluate the support team’s resource availability and manage scheduling for all onsite visits The opportunity will also involve some hands on work as well so an opportunity to retain your hands on technical skills.
The Helpdesk Team Lead opportunity would suit a Support analyst who is looking to take on team lead duties and to use this as an opportunity to get in to management. Or it would suit an existing Team Lead who is looking to join a company that is growing and they can come in and add value and make a real impact.
Helpdesk Team Lead
£25,000 – £30,000
MillsHill Recruitment Ltd act as an Employment Agency / Business with regards to this role.
MCSE, MCSA, MCITP, Windows 7, Windows 8, Windows Server, Active Directory, Exchange, Remote Desktop Services.MCSE, MCSA, MCITP, Windows 7, Windows 8, Windows Server, Active Directory, Exchange, Remote Desktop Services.MCSE, MCSA, MCITP, Windows 7, Windows 8, Windows Server, Active Directory, Exchange, Remote Desktop Services.
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