Sales and Customer Support Coordinator

Salary: £26,000 – £28,080 per year

Direct Response Employment Services are delighted to be supporting our client in Westbury who are looking for a coordinator to join their team supporting the sales team. 

As a sales and support coordinator you will be responsible for effectively coordinating the sales process from initial quote to contract review. We are looking for someone who has excellent customer service and someone who can be engaging in warm leads before passing to the sales managers. 

Key Duties: 

• Liaise with sales managers to ensure all information is collated correctly prior to passing through to other departments. 
• Coordinate responses from other departments building the customers quote pack and then sending to sales managers to follow up. 
• Updating the CRM with all customer based activity. 
• Manage inbound calls responding appropriately, transferring when necessary. 
• Contact warm leads, generating further interest and gathering information before passing through to the sales team. 
• oversee sample requests. 
• Sending brochures and samples to customers when requested. 
• Managing incoming and outgoing mail. 

We are looking for someone who has excellent customer service skills and prior experience within a customer facing role. if you have some sales experience this is great but not desirable. 

Attention to detail and the ability to prioritise is a must as you will be juggling various tasks and inputting a lot of data to the CRM so having fantastic organisational skills and being able to work in a busy team is key. 

Knowledge and experience of Microsoft products such as words and excel along with a professional attitude. 

This is a permanent and working full time hours of 37.5 hours, Monday to Friday but there can be some movement on the hours. if you would like to apply then please get in touch today for immediate consideration.