Internal Customer Account Manager

Salary: £26,000 – £27,000 per year

Temporary vacancy – Internal Customer Account Manager (up to 12 months)

Based in the West Midlands our client is a leading manufacturer and suppliers of locking solutions.

The primary objective:

• To contribute to the smooth running of the business Internal Sales office team to ensure that the customer receives 100% customer satisfaction in enquiry and order processing, in a professional and friendly manner
• To be responsible for customer service for a defined account base / region

Key responsibilities and duties are to: 

• Provide complete ‘order management’ from initial order processing through to delivery
• Handle telephone enquiries in an efficient and effective manner
• Address all customers enquiries to a highly satisfactory conclusion including pricing and promotional queries
• Respond to/ react as appropriate to the emails received into the business ‘’ address.
• Resolve queries relating to price, stock availability, order progress, customer concerns and credit non returns.
• Process of credit notes as appropriate for the allocated sales regions
• Liaise with warehouse and manufacturing to obtain delivery information.
• Undertake any project work relating to the Sales Office function as and when required.
• Support colleagues within the Sales Office team in the following areas: Order entry, order queries, processing of customers concerns / proof of delivery, order book management.

The ideal candidate will: 

• Be educated to A level standard or equivalent
• Have previous experience of working in a sales office/ customer service orientated environment with a good understanding of internal sales and customer service
• Have strong administration skills with an ability to prioritise effectively
• Have an ability to learn about the technical aspects of the products
• Be capable of taking responsibility, showing initiative and working in a small team
• Have good organisational skills with good attention to detail
• Be 100% committed to customer satisfaction
• Be enthusiastic, self confident and committed with a positive outlook
• Be a good communicator and listener with a confident telephone manner.

Please get in touch with SFR Recruitment Solutions if you wish to learn more or apply for this position.