Theft Investigator

Theft Investigator (Motor Claims)
Location – Chelmsford, Essex
Salary: £26,000 – £28,800+ Excellent Benefits

Award winning Motor Insurance Company principally known for its niche motor insurance cover, and specialist motor claims services are currently seeking to attract a experienced Claims Handler to join the group in Chelmsford to be responsible for proactively screening and investigating a portfolio of motor theft and fire claims, screening incoming theft and arson claims against known fraud indicators and other risk factors, identifying cases where investigation is required.

Utilising a variety of desktop tools (CUE, MIAFTR etc) as well as various internet checks and databases to assist with claimant profiling and to determine the direction of the investigation.

This is an excellent opportunity for individuals wishing to gain the opportunity to gain experience and future career progression with a counter fraud capacity.

Key Responsibilities:

• Screening incoming theft and arson claims against known fraud indicators and other risk factors, identifying cases where investigation is required.
• Utilising a variety of desktop tools (CUE, MIAFTR etc) as well as various internet checks and databases to assist with claimant profiling and to determine the direction of the investigation.
• Telephonic interviewing of claimants utilising specialist cognitive interviewing and conversation management techniques in order to further determine risk and separate honesty from inconsistency.
• Pursuing follow up inquiries with external parties including regulatory and licensing authorities, other insurers and law agencies.
• Providing focused instructions to, and subsequently liaising with, specialist investigative suppliers including field investigators, engineers and forensic specialists.
• Validating documents and keys.
• Assessing the completed ‘evidential picture` in order to determine the correct outcome for the claim.
• Managing claims caseload, in accordance with the group`s claims philosophy, claims handling procedures and service levels.
• Adhering to agreed personal authority limits, referring to line manager for authorisation where activity exceeds such limits.
• Ensuring compliance with all regulatory requirements (including “treating customers fairly” principles, DPA and FSA).
• Responding promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter.
• Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis.
• Developing and maintaining effective relationships with colleagues and business partners.
• Pro-actively managing personal training and development requirements.
• Undertaking general claims tasks, as required.
• Where applicable, do adhere to Company processes with regard to FCA compliance and Treating Customers Fairly.
• Where applicable, to ensure that DPA, FCA & TCF and other regulatory requirements are met.

Key Skills & Knowledge:

• Good market knowledge.
• Good commercial awareness.
• Knowledge of regulatory framework relating to Claims.

The company offer excellent benefits, a highly competitive remuneration package, along with fantastic in house training for personal and career development. The company are also in the Sunday Times top 20 companies to work for in the UK