Service Advisor – Commerical Vehicle Dealership

Commercial Vehicle Service Advisor – Westbury

Our client, a successful and rapidly expanding commercial vehicle dealership have an exciting opportunity for a Service Advisor to join their busy team at their Westbury depot.

Salary:

£21,500 (negotiable depending on experience + Bonuses

Hours:

08.00 to 18.00 or 07.30 to 17.30 Mon to Fri

08.00 to 13.00, Saturday AM for either 1 or 2 Saturdays per month

Benefits:

Base salary commensurate with experience, on target departmental bonus
4 x Salary Death in Service cover
Auto enrolment pension scheme
We actively develop and promote from within

The Ideal Candidate

* The successful individual will have strong IT skills & previous Service experience (car, van or Truck.
* This is a diverse role dealing with all aspects of vehicle/customer bookings in a busy Service reception area supporting a Commercial workshop with 22 Technicians

Job Description:

* Respond to telephone and walk-in enquiries by greeting customer with the appropriate salutation.

* To take all bookings for service & repair work either through personal contact with the customer, telephone or inspection schedules obtaining all necessary details in respect of work required, nature of problems and wherever possible identifying specific faults.

* To validate & update DMS marketing records for existing customers or create record for new customers.

* Use workshop loading tool to schedule and ensure maximum workshop utilisation and profitability through scheduled maintenance, repair, Service 24h and vehicle re-book work, ensuring that work is capable of completion in line with customer’s requirements.

* Customers to be offered an estimate for work booked using package pricing/ESS/ASRA.

* To ensure that any customer mobility requirements are arranged if required and maintain appropriate schedules for courtesy vehicles and collection and delivery drivers.

* To raise job packs for each vehicle, ensuring that all required supporting documentation/checks have been completed and recorded.

* To confirm customer payment terms/account.

* To arrange all sub-contract work and assign.

Skills

*
Practical experience in an After Sales environment.

* Ability to verbally communicate clearly and succinctly via telephone.

* Ability to convey information accurately between source and third party.

* Ability to use all appropriate modules of Kerridge Autoline, particularly workshop loading and point of sale.

* Ability to identify and differentiate between the various MBCV models and lines.

* Knowledge of the function of all vehicle controls and systems for each model.

* Ability to ask diagnostic questions of reported defects based on customer description.

* Ability to use MB systems to estimate accurately times for diagnosis and repair.

* Good basic administrational knowledge.

* Demonstrably numerate and literate.

* Should possess good customer relations skill to adapt to customers individual requirements whilst safeguarding company interests.

* Should possess a calm and even temperament.

* Ability to work effectively within a team environment.

* Ability to handle pressure without it affecting working relationships and effectiveness.

* Should possess excellent listening skills.

* Should possess strong self organisational skills.

* Ability to work positively with manufacturer representatives.

If you would like to apply for this role then please apply