Ground Operations Agent

Ground Operations Agent

At British Airways, we have 40,000 people in a variety of roles working to fulfil our promise to over 36 million customers every year. To Fly. To Serve.

Customers are at the heart of everything we do.

In our front line roles whether you are assisting a customer at check-in, loading bags in and out of the aircraft or dispatching valuable freight, everyone plays a vital part in delivering an excellent journey experience. It’s a place where we’re committed to customer service.

The Opportunity
We have a number of exciting permanent part time opportunities, working 21.8 hours per week.

We need your help to ensure our customers’ bags move smoothly and efficiently at London Heathrow’s Terminal 5.

Handling our customers’ luggage is a huge operation. For every flight that departs and arrives, passenger bags have to be moved correctly and carefully by our Ground Operations Agents. It’s a busy role, with teams working seven days a week.

It’s also physically demanding and Health and Safety are of paramount importance, so you will need to undergo a British Airways medical and driving test, but you’ll have the satisfaction of working as part of our dedicated team who are delivering a service which continues to delight our T5 Customers.

Principal Accountabilities
• Ensure customers baggage is processed and delivered to/from aircraft in a safe and timely manner
• Ensure the loading and unloading of aircraft in a safe and timely manner
• Ensure safe and correct driving/parking/storing of British Airways operational vehicles, equipment and containers
• Operate aircraft loading systems, allocation devices and terminal baggage systems using relevant technology provided
• Other associated aircraft services and ground handling functions

The Individual
• Must have the right to live and work in UK
• Be capable of heavy (eg up to 32kg) and repeated lifting
• Must hold a full UK DVLA Driving Licence Category B
• Must have a minimum of twelve months driving experience
• Must not have more than 3 penalty points or any disqualifying convictions
• Must be able and willing to work shifts, 7 days a week
• Must be able and willing to cover shifts starting at 0400hrs and late shifts finishing up to 0000hrs
• Required to pass a BA medical assessment and a driving test
• Must be able to satisfy all legislative requirements for background checks in order to hold an airside pass – including criminal record check(s)
• Must have a responsible attitude to safety
• Must have good English reading and writing skills
• It is preferable, but not essential, for you to have previously worked in an industrial environment.

If you are in any doubt whatsoever about your medical fitness to work shifts, to do heavy and repeated lifting, or to drive safety in a busy industrial environment, you should first discuss this with your GP.

Salary
£26,000 per year full time plus shift pay.