Senior Service Desk Analyst

A new opportunity as a Senior Service Desk Analyst has arisen for a renowned Charity based in Central London.

The successful candidate will be required to provide a first class service to all internal users and will be working in a dynamic environment. Resolution of incidents and escalating calls accurately is essential. The ideal candidate will have strong problem solving and customer service skills.

This company will be providing extensive in house training to develop 1st and 2nd line skills.

This is an ideal oppurtunity for an experienced Senior service desk analyst looking for a new challenging permanent position.

Essential requirements:

* Atleast 18 months prior experience ina similar position
* Exceptional communication skills
* Customer Service and exceptional telephone manner
* Problem solving and troubleshooting skills
* Ability to work under pressure
* Work as part of a team and individually

Technical requirements:

* ITIL Certified/ Previous experience in ITIL environment
* Windows 7
* Microsoft Active Directory
* Microsoft Exchange
* Proven previous Service Desk experience supporting 500+ users
* Proven experience with Office 365

Desirable skills:

* ServiceNow
* Citrix Director
* VDI/ Thin client support
* Virtual Machine Manager

Salary

£25-27k + excellent Benefits

If you are interested and would like to find out more please click.

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