Sales Administrator – Existing Customers

We are working exclusively with our client that provides industrial services to a wide range of businesses in the North East. They are currently looking to appoint a confident Customer Service Administrator to join their office in Birtley.

The role will be taking inbound calls from a range of existing customers and dealing with their queries and issues. You will be negotiating the renewal of their contracts, providing costs for additional services as requested and also dealing with any day-to-day issues or complaints as they arise. You will also be required to liaise with other internal departments, including transport and accounts.

The ideal candidate will be confident in their ability to deal with calls from customers on a regular basis throughout the day. Because you will be issuing contracts and quotes, the role requires someone with strong administration skills and a good eye for detail. Personable & hard-working, you will be looking for a role that will offer you security and longevity.

Although your customer service and administrative experience are key to this role rather than experience in a specific sector, the suitable candidate is likely to have experience working for a company that provides an industrial, engineering or construction service or products.

Office hours are 8am – 5:30pm Monday to Friday.

£16,000 – £18,000, depending on experience.