Customer Services Administrator

Salary: £26,000 per year

My client is one of the UK’s largest independent providers of healthcare. Would you like to join a busy, buzzing, customer service / administration team, providing excellent customer service within an NHS style customer enquiry handling service?

We are looking for an experienced customer service administrator who will demonstrate a proactive approach to work, have excellent interpersonal skills and an aptitude for working with colleagues to ensure that deadlines are met, and referral conversion rates are at a high level.

The ideal candidate will assist with the day to day referral processes and improve conversion rates, occupancy and ensure that customers have a positive experience of referring to the group. On the job training will be provided to the successful candidate.

Key Responsibilities

The team aim to ensure that customers have a positive experience of referring to the organisation’s services, improving conversion rates for referrals. Duties include:

* To work with the referrals team in delivering an excellent referral management service to all referrers, funders and colleagues.

* To ensure that customers are provided with regular updates regarding service users on the waiting lists.

* To act as a point of contact for referrers and colleagues in relation to any referral related enquiries.

* To build and maintain effective working relationships with customers and colleagues.

* To ensure units are provided with all the necessary information to enable them to process each referral.

* Manage the cross-referral process where a referral is turned down by a service, but a more suitable alternative is available within the group.

* To act in a fully confidential manner, both patient and business confidentiality.

* To comply with escalation procedures for rejected and delayed referrals

What we are looking for

The successful administrator / customer service professional will be an organised individual who is skilled and experienced in delivering an excellent administrative / customer service within a fast paced environment, working to tight deadlines with lots of cross team collaboration and delivering high standards of customer service.

Personal attributes and experience

* Good administration and customer service experience is essential

* Proactive, enthusiastic and motivated

* Able to work independently and use initiative

* Excellent communication skills both written and verbal

* Good time management and working to deadlines

* Excellent organisational skills and attention to detail

* Experience of working with IT systems

* Highly effective team player

* Great customer service skills

* Track record of building and maintaining working relationships

* Experience of dealing with compliance and referrals would be desirable

* Experience of working within the health care sector is desirable but not essential

Morale is high within this sociable close knit team of four and you will be well supported in this friendly unit. The office is open between 8am and 10pm so shifts vary between 8-4, 10-6, 12-8 and 2-10pm. You will also be required to work one weekend a month between 9-5 and you will then be off the following Monday and Tuesday so you will need to be flexible with your working patterns.

This team have recently been relocated to brand new offices in a local business park, with free secure parking, free access to the gym and great coffee shop.

If this opportunity sounds interesting, then send us your CV, as this role won’t be around for long.