Customer Service Coordinator

Salary: £26,000 per year

Customer Service Coordinator

Salary: £26,000per year

Hours: 40 hours, Monday to Friday 8 till 4.30 and 8.30 till 5

Temp – Perm

Location – Northampton

Duties:

• To answer and log Customer breakdowns and defects on our operating system, ensuring accurate information is recorded along with market leading communication to the customer and timely job completion/resolution.
• Prioritise, allocate and distribute work to the Field Service Engineers to ensure job completion within agreed Customer Service Level Agreements and business KPI’s, ensuring all customers are communicated to from the inspection of the job to completion.
• Organise service schedules, adjusting visit frequency where necessary.
• Prepare repair quotations an estimates as required in conjunction with appropriate engineer and parts department, ordering parts where required.
• Organise follow up work schedules, ordering parts where required.
• Liaise with parts department regarding back orders to effect job completion and resolution in a timely manner.
• Manage and distribute work to sub-contractors where relevant.
• Organise engineer holiday schedules, ensuring all patches and skill levels remain covered.
• Organise and coordinate any workshop repairs that may be necessary along with the relevant site support truck.

The Candidate:

• Customer service experience
• Strong verbal and written communication Skills
• PC Literate
• Team player
• Work well under pressure