Savings Administration

My client is a successful member-owned financial institution with a clear environmental focus and a mission to promote sustainable development. They are committed to building a greener future through the provision of a range of simple, ethical savings products to support mortgages for properties and projects which respect the environment. With more than 30 years’ experience, over £129m of savings account balances and over 9,000 members, we’ve got ambitious plans for our future.

The successful candidate will be responsible for a broad range of administration services to new and existing savings customers. The primary responsibilities will include:
* The day to day receipt and processing of all new and existing customer savings account enquiries, account openings /closures and administration activities.
* Ensuring all activities follow agreed society policies and procedures.
* An understanding of all appropriate savings Regulations and Legislation which directly impact savings administration activities. eg ISA’s
* Undertake appropriate training to develop personal knowledge and skills on the main savings administration activities.
* Ensure all savings administration activities are performed within the agreed customer service standards.
* Maintain and develop strong customer service relationships with savings members.
* Identification of improvements and changes to current savings systems and processes.

Person specification

Although not essential, the ideal candidate will currently be working in the financial services sector, preferably in a customer facing savings team.

Essential

* Interest in the environment and ethical finance
* Good written and spoken English
* Excellent organisational and planning skills
* Ability to work effectively as part of a team
* Strong attention to detail
* Willingness to learn new skills
* Commitment to equality and fair treatment

Desirable

* Experience of working in financial services (desirable but not essential)
* Experience of working in a telephone based customer services team

Spring Personnel Ltd is acting as an Employment Agency in relation to this vacancy.

Spring Group plc is an Equal Opportunities employer; we welcome applicants from all backgrounds.
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