Service Desk Analyst

Are you an experienced Service Desk Analyst with at least three years’ experience? Are you used to delivering customer focused support for a user base in excess of 3000? If so our West London public sector client will want to meet you.

must have the usual blend of:

* Working to and achieving Service Level Agreements with a first time fix rate of above 70%
* Incident Management Software e.g. LanDesk / Remedy
* Foundation in ITIL
* Delivering high quality IT support within a 1000+ user, multi-site environment

Knowledge should cover:

* Windows operating systems from WinXP to Windows 8
* MS windows 2008R2 server/Active Directory
* MS office products from 2003 to 2010
* Exchange 2010
* Outlook 2010
* Remote access support (e.g. Dameware)
* Blackberry devices
* Tablets
* An understanding of Enterprise Vault
* An understanding of Client-server architecture
* Thin client architecture (e.g. Citrix )
* HP & Dell laptop/desktop/printers/Wyse terminals

We are particularly interested in applications from those who have worked for a local authority or within the NHS, and candidates should have a minimum of three years’ experience in a similar role. An MCSE certification or equivalent technical qualification is also desirable.

This role is an immediate start, so please do not hesitate to send us your CV if you have the skills and experience detailed above.

Zoon Link is operating as an Employment Business for this vacancy.