Certificated Enforcement Agent

Introduction

Our certificated Enforcement Agents enforce various warrants, liability orders and High Court writs for various local authorities and commercial clients. The certificated Enforcement Agent’s role is to take control of goods to cover the amount a debtor owes. The role reports to the Enforcement Manager and is based in the field.

Responsibilities

Attend addresses as indicated on the warrant of execution and remove goods if payment is not made following company procedures and completing necessary documentation at all times.
Identify if a debtor is in a vulnerable group and if so make an appropriate arrangement
Complete case reports upon request, using company standard report
Add notes, photos and fees from each visit to the case management system correctly
Be at the first address at the ‘prime collection time’ of 6.15am each day
Comply with company and client policies and procedures
Attend an audit once a month to ensure compliance on all cases worked.
Adhere to National Standards
Ensure all company equipment including vehicles are maintained and report accidents, equipment problems etc according to company procedures.
Participate in training and development as and when required.

Personal qualities, experience and skills

Certificated Enforcement Agent by a county court.
Confident, self-motivated, trustworthy and organised
Competent computer skills
Good judge of character
Being physically able to lift and remove goods
Have an excellent knowledge of Enforcement Agent laws
Be able to work under pressure
Excellent communication and negotiation skills
Be able to work alone or as part of a small team