Service Administrator

Salary: £27,600 – £28,800 per year

Francesca’s Recruitment is recruiting for Service Coordinator / Administrator – Rotherham – £23k-24k, Hybrid. A permanent position for an organised and efficient Service Coordinator / Administrator to provide a point of contact for customers and engineers. To coordinate the activities and movements of mobile service engineers daily.

Service Coordinator / Administrator Job Role

• Take incoming calls from customers and action as necessary
• Plan workloads and deploy engineers ensuring maximum efficiencies are maintained
• Liaise with other depots, dealers and 3rd party service providers when customers are out of Depot area, ensuring that they respond within agreed timescales and provide and updated daily status report on any ongoing jobs
• Log and provide key information to enable accurate and meaningful KPI’s to be produced
• Check & monitor Job sheets/Timesheets using Daily Ops Monitor bringing any variances to the attention of the service manager
• Ensure parts requests are followed up to maximise efficiencies and reduce disruption/downtime to customers
• Produce estimates for chargeable work using generic template
• General Admin duties, Inc. Filing, Memos, Faxes, Letters
• Authorise overtime in conjunction with the Service Manager, monitor and record on the internal log

Service Coordinator / Administrator Skills Required

• Be PC Literate with excellent verbal and written communication skills, must be able to use various CRM systems
• Previous experience within a similar role
• Have excellent telephone manner with a first-class approach to customer service
• Have strong interpersonal, organisation, motivational and communication skills

Hours: Monday to Friday 8.00am to 4pm or 9am – 5pm(1 hour lunch)

Location – Rotherham, Bradmarsh Hybrid (2/3 days in the office)

Salary & Benefits

• £23,000 – £24,000 depending on experience, skills and abilities
• Holidays: Start on 25 plus stats, if no sick in 1 year 2 extra days holiday the following year
• Pension
• Health Insurance
• Getting there: Free onsite parking
• The future: Stable Key Working business with the opportunity to develop a rewarding career
• Environment: A professional and supportive working environment

Please apply with cv for Service Coordinator / Administrator or call Francesca’s Recruitment on .