Store Operations Support

Job Type: Permanent Location: Birmingham Start Date: ASAP

German Speaking Store Operations Support

We now have an opportunity for a Store Operations Support to join our Retail Operations team at our European Support Office in Erdington, Birmingham.

About the role

Store Operations Support are responsible for providing clear concise and accurate communication between our field and Central Office teams; ensuring the needs of the field team is met in a timely manner.

Key areas within this role include;

Forwarding computerised field telephone calls to the correct department ensuring problems are followed up and dealt with accordingly.
Sending key messages to stores.
Maintaining records for District Sales Manager and store information.
Maintaining in-house databases, making updates and amendments as required.
Carrying out general administration and communication requests.
Assisting on Travel administration and Reception when required.

About you

Fluent in German, you’ll be an excellent all round communicator. Ideally you’ll have previous customer service experience and experience of working in an office environment (although this is not essential). A keen team player you’ll be computer literate; familiar with Microsoft Office packages and possess a confident telephone manner. Flexibility of working hours and the ability to adapt are also essential for this role as you may need to assist in other areas of the team as and when is required.

About Us

Claire’s are a hugely successful global brand, with over 3,000 stores worldwide, of which over 1,200 can be found in Europe. But keeping all our stores full of the latest product range the high street has to offer requires a huge amount of work behind the scenes. Our Communications department lies at the heart of an operation which runs like clockwork and continues to evolve in a fast-paced industry.