Credit Control Administrator

Overall Purpose of the Role

To make an effective contribution to the Credit Department’s objectives by following Swinton’s pre-cancellation and debt recovery processes. This will ensure that once we realise a customer doesn’t intend to pay that we cancel their cover as quickly as possible to reduce our write-offs.

Reporting to: Credit Control Team Manager

Key Accountabilities

* Identifying from a diary those customers who haven’t paid after a default.
* Making outbound telephone calls to customers with outstanding debts.
* Processing timely cancellations following defaults to reduce excess Time on Risk costs.
* Sending default, cancellation and bad debt letters.
* Ensuring write offs are done in line with current processes.
* Managing own work.
* Supporting the Credit Control department in the achievement of individual and team goals.

Education / Qualifications

A good standard of education, preferably up to GCSE level and above.
Office based and administration experience is not essential for this role, as full training is provided.

What we will be looking for in you

* Self drive and determination.
* Methodical approach to work with the ability to plan and prioritise work effectively.
* Excellent negotiation skills.
* Good verbal communication skills.
* Ability to work as part of a focused team.
* Effective listening skills.
* Drive to exceed personal and team targets.
* Customer focus.