Sales Support Administrator

Job Title: Sales Support Administrator

Location: Poulton

Salary: £26,000per year

An opportunity has arisen to join an established company based in Poulton as one of there Sales Support Administrators.

Responsibilities and Duties:

* Co-ordination of field sales and internal accounts, providing administrative back- up and support to customers, ensuring an effective message service is provided.
* High volume of order processing from Large corporate and National Accounts – with high time pressure at times to get the orders on and out the door before the shipping deadlines.

To include:-

* inputting orders
* ensuring dispatch date/commitments are met
* relaying possible problems regarding orders or situations to various internal contacts and customers
* order processing in full, monitoring and actioning account status reports on a daily basis, exercising stock backlog reports.

* Assisting with workload regarding quotes.
* Maintaining Data Sheet supplies and collating Data Sheets.
* Assisting in collection of paperwork, e.g:- itineraries, call reports, forecasts, etc.
* Co-ordinating and logging with varied teams on special pricing policies or agreed discounts for customers.
* Assisting with monthly sales report information for RSM’s and Divisional Director of Sales.
* Administration of incoming / outgoing faxes for sales.
* Any other associated “sales” tasks and assistance when required.
* Reception cover as and when required
* Working through backlog orders and keeping customers up to date
* Dealing with invoice queries
* Dealing with customers over the phone progressing and chasing their orders
* Liaising with sales on any potential orders or stock shortfalls
* Working with technical to ensure or to decipher which parts are needed or correct
* Working with procurement teams on stock lead times, alternative items and other related stock issues
* Working with customer services on returns and invoice queries
* Building strong relationships with customers

* Annual profit share payable by cheque at the beginning of March each year. All company employees are part of this scheme.

Please Note: If you have not been contacted within one week of your application, you have not been selected for this particular position. Thank you.