Sales Support Coordinator

Salary: £26,400 – £28,800 per year

Sales Advisor – Huntingdon – 20,000/24,000

ALH Recruitment are looking to recruit a Sales Advisor for our client, a market leader in their industry who continue to grow and dominate their market.

Responsibility for first class customer experience to include:

o Act as a first point of contact for customers with order enquiries and making sure they are booked on

o Liaising with internal departments, such as transport to ensure best service is received by the customer

o Logging all enquiries, collating, and sending quotations when necessary

o Checking purchase orders

o Communicating regularly with customers, managing expectations, ETAS, and updating on delays

o Portal support

o Invoice Queries & Ticket Requests

o Managing complaint calls, taking all details, and raising to correct department

o Taking and booking on orders

o Identify cross selling and up-selling opportunities

* Organising refunds for customers for Supervisor to sign off.

* Setting up companies and individual site contacts on the portal.

* Diary/Inbox management for Sales, to include multiple inbox management.

* Collating incoming sales enquiries via email, phone and through sales representatives.

* Opening accounts for customers.

* Liaising with internal department such as transport to ensure best service is received by the customer.

* Identify cross selling and up-selling opportunities and gather further information on enquiries.

* General administration duties including report production, data analysis, completing supplier/subcontractor questionnaires, scanning, producing proformas, organising tickets, printing and filing.

* Any ad hoc duties required for Sales Representatives.

You will need strong Customer Service Skills and be able to up-sell in this position, all training will be given for the successful candidate.

If you feel you have the skills and experience to step into this role, please apply below: