Resident Liaison Officer

Salary: £26,400 – £33,600 per year

We have a permanent opportunity for an experienced Resident Liaison Officer to work for a very well respected name in the industry. 

This role is covering the area with postcodes starting GU and RG.

With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

 As the on-site Resident Liaison Officer you will:

• Be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.
• Ensure residents are aware of the works processes and communicate updates / changes accordingly. 
• Coordinate handover of keys to site teams
• Provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams