Claims Manager (Motor)

Salary: £38,232 per year

03111 Claims Audit Tonbridge Salary is up to £38,232

Do you have experience in a claims supervisory role?

Or

Do you have knowledge ofmotor claims structure?

Claims Audit 

Tonbridge

Salary is up to £38,232

Permanent 

Full time 

Contributing to development of and to execute the company’s Claims Journey Audit programme and processes, ensuring that randomly selected claims are audited thoroughly and appropriately with feedback directly to the agent, Head of Claims, Business Improvement Team and SMT.

Review claims and associated call recordings and portal messages, as appropriate, to assess and score claims handling and customer journey

Propose design improvements to above and deliver them in conjunction with the Claims Team, Directors, Business Improvement Team, IT and MI Management Team

Develop reporting formats for sharing with external parties

Clearly highlight training needs from audited cases

Develop summary MI report in conjunction with the MI Manager to report monthly on Audit findings

Review and develop The companies Audit capability across all Household claim perils, Home Emergency, Legal and Motor claims 

Manage Claims Journey Audits each calendar month, providing immediate feedback to SMT during the month as issues arise and reporting full results at month end 

To contribute to the overall development of the business in conjunction with the Head of Claims and the Senior Management Team, including meeting existing and potential clients

To undertake any individual or team task or activity reasonably requested and in line with the company values

Qualifications

Good standard of secondary education or equivalent knowledge and experience 

5 – 10 years in an insurance claims handling and/or claims supervisory role

Knowledge of Household Policy Structure, covers and £limits/excesses 

Skills

Time management and organisation skills

Tact and assertiveness when dealing with internal colleagues and SMT

Excellent verbal and written communication skills

Drive / motivation 

Helpfulness and a passion for raising quality standards across the business in both technical accuracy and customer service

High energy levels

Positive approach

Team player

Drive and enthusiasm for meeting targets

Empathy and understanding

Confidence and a professional attitude.

What are we looking for?

Auditor x2 Full time position 37.5 hours per week, location: (Office based), Salary: up to £38,232. Contributing to development of and to execute the company’s Claims Journey Audit programme and processes, ensuring that randomly selected claims are audited thoroughly and appropriately with feedback directly to the agent, Head of Claims, Business Improvement Team and SMT. Experience: 5 – 10 years in an insurance claims handling and/or claims supervisory role, and Knowledge of Household Policy Structure, covers and £limits/excesses. Qualifications: Good standard of secondary education or equivalent knowledge and experience 

What do we offer?

 We are currently building our own fully equipped gym in Tonbridge office, which will be available to all employees Monday to Saturday.

We pay £38,232premium for great customer service, i.e. every 5* review received in their name on Google or Trustpilot. 

We pay discretionary performance-based bonuses every May, which is capped to 10% of the annual salary. 

We heavily invest in talent management! Currently have 10 employees studying CII, 5 will start shortly Surveying degree (level 6) course, 3 studying surveying level 3 and 1 employee studying public relations. We are delegating at least 10 employees a year to get a fully funded professional qualification.

We have a standard pension scheme with People Pensions.

Big parking, and we are located very close to Tonbridge Station (10 minutes’ walk). We are 2 minutes away from big Sainsburys, and 5 minutes away from town centre. 

Offering free Coffee/team facilities

Great Social events, such as Summer Party and Christmas Party. We also do a lot of charity and social events through the year.