Creative Coordinator

Salary: £26,000 per year

Salary Range:

£26,000 per year, plus £2,000 objective related bonus per annum (paid quarterly on achievement of objectives). Private Medical Insurance after qualifying period, and Employee Assistance Programme.

Summary of Position

We are looking for a Creative Coordinator to join our client’s busy Creative team. You must have excellent organisational communication skills, with the ability to adapt to different projects with ease.You should be comfortable talking to people over the phone (and with confidence) and have a positive approach to work. Since emerging from the pandemic they have implemented a hybrid working policy which combines home working and coming into the office. As they are located in a beautiful spot in rural Hampshire, having your own transport is essential for those days when you are required to come into the office.

Primary Responsibilities

• Large project support for Head of Creative and Director of Consulting, and supporting the Creative Account Managers as required
• Supporting the management of small projects – from concept to delivery, including live presenting to clients, where required, and assisting with the creation of Style Guides as required
• Script writing, and carrying out brand research for projects, and collating assets for projects
• Assisting with creative account management including processing and dispatching customer requests
• Customer contact, by phone and email, following the Customer Contact Strategy
• Updating internal systems and platforms with all customer interactions, production updates and timeslots as required. Produce client usage reports as required.
• Conduct health checks and call audits, and create demos to support the commercial account management team
• Rectify customer issues and complaints through to satisfactory resolution, following ISO9001 guidelines
• Identify upsell and sales opportunities
• Ad-hoc projects within your capabilities required by the CEO and Operations Director
• Follow and adhere to all company policies and processes
• Provide cover for Creative Account Managers during periods of leave

Personal Specification

Qualifications and Training

• Educated to A Level standard

Experience

• Customer facing experience, for example retail or office work
• Working as part of a team

Qualities

• Excellent communication skills, both verbal and written – being able to confidently talk over the telephone is essential
• Good administration skills
• Good organisational and prioritizing skills
• Good commercial awareness
• Own transport due to rural location of office

Product Knowledge

• Computer literate and familiar with Windows suite – word, excel, PowerPoint