Facilities Manager

About the role…

* To build excellent pro-active stakeholder relationships within our company and that of the client
* To develop effective and agreed stakeholder plans across the sites/buildings within their responsibility
* To meet regularly with key stakeholders to ensure performance and perception is managed and issues are dealt with appropriately * To lead and influence the relevant stakeholders to ensure their facilities are managed in an efficient cost effective manner
* To lead and influence the service partners to create an environment of high quality customer service
* To drive Operational Excellence across all service partners using developed and appropriate metrics(SLA’s KPI’s)
* To ensure all service lines are meeting high levels of statutory responsibilities i.e. HR Practice, QHSE and Compliance ensuring appropriate records are in place, risks are mitigated.
* To oversee and influence effective financial control across all budget streams
* To drive through the service line leadership the defined customer focused culture and ensuring all Colleagues are living the purpose and principles
* Pioneer and co-ordinate FM best practice throughout the contract to promote innovation, and a pro-active approach throughout the team
* Pioneer and co-ordinate best practice across the account
* To develop a best in class team throughout the region by ensuring colleagues have effective development plans, talent mapping and engagement plans
* To communicate effectively will all elements of the delivery team ensuring regular operational updates, monthly cascade briefings, monthly team meetings, tool box talks and training sessions are all in place
* Work with the stakeholders and regional energy manager to implement and review the energy strategy for each of your buildings
* Ensure all areas of Operational Facilities Management are owned by the appropriate Service Delivery Teams
* Identify any gaps in the current service provision and feed back any opportunities for service improvement and enhancement
* Identify any strategic opportunities and improvements highlighted through close working relationships with the key stakeholders
* Contribute to Innovation Forums to promote continual development and improvement

What you will need…

This is a complex role requiring previous experience in a similar role at a similar level. I am afraid we cannot consider your application unless you have the following as a minimum:

* Proven track record in influencing senior stakeholders across a diverse and complex organisation
* Highly evolved stakeholder relationship management ability where as an individual you have established “Trusted Advisor” relationships
* Proven track record of delivering effective solutions for the customer – not just acting on what the customer wants
* Proactive and excellent planning ability
* Highly commercial and has a track record of high standards of operational delivery
* Highly developed leadership style has a good understanding of flexible motivational techniques – can provide evidence of developing self motivated teams
* Previous experience of operating in a role that operates across multiple service lines/disciplines
* Enjoys a fast pace, dynamic and complex environment
* Confident in front of senior stakeholders, has the ability to project professional and dynamic image
* Open minded, continual improvement focused and provides evidence of implementing innovative solutions
* NEBOSH qualified or equivalent
* IT literate – good skills levels to be displayed on all Microsoft office suite of products particularly EXCEL
* An excellent communicator both written and verbal
* Passionate about service