Swedish Speaking Customer Services Assistant

Salary: £36,000 per year

This position could be worked from, the clients Enfield or Didcott Office and will be also partly worked from home.

So there are a variety of ways to work in this role.

OUR CLIENT is a worldwide leader in providing information access and management solutions through print and electronic journal subscription services, online access research database development and production. In serving the library and business communities for more than 70 years we not only provide solutions for information management issues, but also a total cost benefit through the handling of information and procurement needs through one service provider.

We are currently recruiting for a Customer Account Manager to look after a portfolio of customers based in the UK and Nordic countries.

The successful candidate will take pride in their work, be able to pick up new systems and processes quickly and work in an efficient and effective way whilst under pressure.

The Post:

Key Responsibilities:

Manage a portfolio of customers meeting their day to day requirements
Take responsibility for customer loyalty within the remit of the role
Reassure customers, educate and train them in best practice
Take responsibility for account retention within the remit of the role
Find solutions to problems
Resolve problems efficiently with minimum impact on the customer
Communicate effectively with customers and colleagues: gather, interpret and act on information
Use business acumen to strike the balance between what’s best for the customer and best for the business
Demonstrate good office skills: IT literate, time management, prioritisation and organisation
Demonstrate good interpersonal skills

The Candidate

Essential experience and requirements: Swedish and English

2-3 years’ previous experience in a customer Service support environment
Demonstrable employment stability with a minimum of 1 year plus service with the same company or a progressive career path in customer services
Strong Microsoft Office skills
Excellent and building and maintaining customer relationships
Excellent communication skills both verbally and written
Excellent telephone manner
Able to work well in a team as well as independently
Good at problem solving and investigating sometimes complex queries
Ability to grasp in-house systems quickly
Ability to multi task and resolve problems
Strong work ethic with desire to achieve and maintain high standards
Works well under pressure and to deadlines

Salary a of up to £36,000per annum, depending on experience

Enrolled on company pension scheme after 3 months’ service
Healthshield cashback plan upon passing 6 months’ probation
Enrolment onto life assurance scheme once 6 months’ probation period is passed
Profit share bonus once completed a full financial year