I T Field Support Engineer

Established in 1989, Jontek are an expanding computer systems house involved in the design and supply of Social Care based software applications targeted mainly at Local Authority Housing and Social Service Sectors.

Due to our exciting growth, we are looking for a for a Customer Support Engineer (CSE) to support our Southern Regional customer base, the candidate will be mainly supporting our customers in the South East and West.
Candidates should have a background in Computers/ Networks/Communications, with at least 2 years field support experience. Experience of networks, Windows server 2008/12 and Windows 7/8 is essential.
This role is an excellent opportunity to be part of a dynamic organisation within a rapidly developing niche market sector.

Job Description

The Role:
A member of the Operations department, working as part of a team of expert Field Support Engineers delivering a first class service to all Jontek customers. A customer facing role working closely with customers to achieve a great customer experience.

Software: Software Installation, Upgrading of Jontek systems and other operating systems.

Computers: Demonstration and knowledge of Industry standard PC hardware, servers, networks and ideally knowledge of telephony systems.

Hardware: Incident Management – Fault Diagnosis & Fix, Problem Management – identifying reoccurring faults, problem resolution, workarounds and working with support desk to update the Knowledge Base.

Working Hours:
The candidate will work a nominal 37.5 hours, but be required to be flexible and one week in Four provide on-call support to customers outside of office hours in order to meet our 24/7 SLA.

The Person:
The ideal candidate will be:-

Personable, self-motivated, with lots of customer facing, field experience.
A team player but also able to work on their own initiative as the role will be working from home, good organisational and communication skills are essential.
Confident in their own technical ability and in picking up new technologies- product areas in a short amount of time.

Desired Experience:
2 years plus experience working in an IT Field Support Engineer Role
Proven IT skills through experience, qualifications and accreditation
Clean driving licence

The rewards:
The rewards for the right candidates will be an excellent remuneration package, including 5 weeks paid holiday per annum, quality company car, pension and private health care after a qualifying period and a rewarding and interesting career with an expanding successful organisation that cares about it’s staff.