Personal Banking Consultant

Salary: £27,124 per year

Are you ready to take the next step in your career? Come join our Personal Banking team in Belfast and Leicester where you’ll be more than just the friendly face and voice of Santander.

We are currently recruiting Personal Banking Consultants with a starting package £27,124, this is made up of a base salary of £20,603, circa £1500 discretionary performance related bonus, plus £500 flexible benefits allowance.

You’ll be growing customer loyalty by completing applications and fulfilling product requests for our Retail, Private and Select customers. This entails delivering a non-advised service to our customers, helping them to make an informed decision around their Unsecured Lending, Banking, Credit Cards and Savings needs, whilst ensuring adherence to treating customers fairly and risk & control guidelines

You’ll put our customers at the heart of everything you do; expertly matching each customer’s needs to products and services that are right for them. The ability to build sustainable relationships with our customers will be essential in making that happen.

The difference you’ll make.

• Acting as the first point of contact for customers over the phone
• Assisting with day-to-day transactions, queries, whilst educating our customers on digital transformation and promoting the benefits of using digital platforms and tools
• Ensuring contact details are up to date using Customer Data Enrichment
• Helping to keep our customers and the bank safe
• Building meaningful relationships with our customers and finding solutions, through positive and tailored conversations with customers
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

What you’ll bring.

• Passionate about delivering outstanding customer service either from a face to face or a telephony background with a financial services background

• The ability to listen and communicate effectively with customers to truly understand their needs

It would also be nice for you to have.

• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Ability to follow process but also think on your feet
• Openness to a broad range of activities even if outside of standard expectations

What else you need to know.

Contact Centre Hours

In this full-time role you’ll work rotational 7-hour shifts between 8.00am to 8.00pm Mon-Fri on a 4-week rotation. As well as 5 hours between 8.00am to 4.00pm on a Saturday twice every four weeks, during these weeks 2 of the seven-hour shifts will be eight hours. This role offers the option of Hybrid working, combining both remote and office-based working.

How we’ll reward you.

In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs

• 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 additional days per year (pro-rata for part time roles)
• Eligible for a discretionary performance-related annual bonus
• Receive a £500 annual cash allowance to spend on our great range of benefits
• Voluntary healthcare benefits at discounted rates such as private medical insurance, dental insurance, healthcare cash plan and health assessments
• Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass
• Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
• Support your favourite causes through charitable giving and our community partnerships
• Share in Santander’s success by investing in our Sharesave and Partnership shares plans
• 24/7 access to an online employee discount platform

Learn more about our benefits and family friendly policies

#ThePlaceToBeYourself – Everyday Inclusion at Santander

We are committed to making sure all our colleagues feel they belong and are supported to succeed. Our customers come from a wide range of backgrounds, and so do our people, so we welcome applications from across society.

You can find out more about how we’re embedding an inclusive culture that encourages our people to bring their full and authentic selves to work on our Inclusion and Belonging page.

A bit more about Santander.

At Santander we’re driven by our purpose – to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values of Simple, Personal and Fair.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework – to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role.

What to do next.

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email or face to face.

Why not join our talent community where we’ll keep you updated with all the latest news and job information? Simply register your details on our careers site, ‘Join our Talent Community’.