Station Manager

Station Manager

Location: London Bridge, London
Salary: circa £40,200
Shift Pattern: You will work a varied shift pattern, which includes weekends, bank holidays and nights

Southeastern is one of the busiest commuter rail companies in the UK running more than 2,000 trains, and carrying nearly 600,000 passengers every day between London, Kent and East Sussex.

Almost 4,000 employees – mostly from the communities that we serve – work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need.

Your Role:

As a Station Manager you will manage all Commercial staff on a day-to-day basis at defined stations to provide a thriving sales environment, excellent customer service, safe stations, efficient train service performance and accurate and timely information for customers.

You will ensure there is a visible Station Manager presence to staff and customers including, but not limited to, presence on the platforms, concourse, gateline or in the booking hall of a key station for a minimum of two hours in the weekday morning peaks (i.e. 0700 hours to 0900 hours) and two hours in the weekday evening peaks (i.e. 1700 hours to 1900 hours). During these times no office or administrative work is to be conducted except in exceptional circumstances. Customer conversations, leading by example and coaching will be the core activities during these times.

About you

To excel in your role, you will need:

Proven success in meeting workforce productivity targets.
Proven track record of line management experience in a transport environment.
Strong interpersonal skills and experienced negotiator.
Innovative and creative, highly motivated.
Knowledge and understanding of relevant parts of Ticketing and Settlement.
Persuasiveness – Presents the key points of an argument persuasively. Negotiates and convinces others, changes people’s views and influences decisions.
Communication – Expresses oneself confidently and effectively. Is friendly and engages others in open, honest and productive conversations.
Commercial Awareness – Understands and applies commercial and financial principles. Views issues in terms of costs, profits, markets and added value.
Leadership – Motivates and empowers others in order to reach organisational goals.
Knowledge of relevant HR procedures
Taking personal responsibility for actions – Is transparent and honest taking full responsibility for actions. Demonstrates confidence and courage, dealing effectively with difficult situations
Problem Solving – Identifies potential difficulties and causes, generating workable solutions and making rational judgements.
Flexibility – Successfully adapts to changing demands and conditions.

We Offer:

As well as a generous salary, we offer an impressive benefits package which includes a Contributory Final Salary Pension Scheme and free travel on Southeastern, Southern, London Midland, Thameslink, Greater Northern and Gatwick Express rail services. After a qualifying period, you can also look forward to reduced rate travel on other train operators, including European services – benefits which extend to family members

You’ll receive 25 days annual holiday entitlement (excluding bank holidays) and access to an array of discounts for retail and leisure products through our ‘Benefits for You’ scheme.

If you like what you’ve read here and think you are the person we’re looking for then we’d like to hear from you.

Southeastern welcomes applications from a diverse range of candidates regardless of background, disability or gender and is committed to creating a workforce as diverse as the communities we serve

Keywords: Station Manager, Train Station Manager, Facilities Manager, Customer Services,