Quality Assurance Coordinator

Internal Quality Assurance Co-ordinator– Work Based Learning

Reportable To: Quality Officer

Responsible For: Work Based Learning Internal Quality Assurers (Indirect)

Job Purpose: To be responsible for supporting and co-ordinating internal and external quality assurance standards and processes, including the standardisation of approach to delivery, to ensure that it is consistent across the learner journey, assessment team and company.

Key Performance Indicators:

• Ensuring all sector areas are self-sufficient and that all Internal Quality Assurance activity is completed within 5 days for final IV and for referred files that all resubmitted files are re-IV’d within 5 days. This role will also take responsibility for monitoring referred portfolio’s, to ensure they are resubmitted within 4 weeks of referral
• All learners have interim IV’s conducted during their time on-programme, as a minimum within their first 12 weeks and then at the 2/3 stage of their overall programme
• OOF Frameworks to be no greater than 15% and timely success to be at least 3% over the national average
• 100% successful External Quality Assurance visits ensuring all qualifications are approved for and Direct Claim Status (DCS) is maintained.
• All OTLA requirements to be carried out within agreed timescales and action plans for staff implemented, supported and reviewed where necessary

Main Tasks and Responsibilities:

• To plan, organise and co-ordinate all internal qualification assurance within WBL, this includes but is not limited to, scheduling IV activity, following up on action plans set by IV’s, liaise with business manager and Team Leaders to ensure priorities are in line with requirements. To ensure that the receiving and filing of internal verification records are updated accurately onto YETI and that sampling is completed on a regular basis. To order and manage any certificate issues as they occur.
• To oversee sampling strategies and plans and being accountable for ensuring they are prepared, monitored and adapted, where required, over all qualifications, to include the planning and actioning of interim internal quality assurance.
• To plan, organise and co-ordinate standardisation meetings across all qualifications, liaising with Team Leaders to ensure that these meetings are scheduled to meet the needs of the relevant sectors. Ensure minutes from the meeting are completed and uploaded to Quality. Ensuring all actions are follow up on and that standardise assessment/delivery plans are available.
• To lead on the development and updating of support materials and resources for all qualifications, to include regular review of all Awarding Body workbooks/updates to ensure standards are maintained.
• To plan, organise and arrange the assessment observations of sector delivery to meet Awarding Body requirements.
• To support and carry out Observation of Teaching, Learning and Assessment (OTLA) throughout the learner journey. Ensuring full support is provided to any required actions via robust action plans
• To ensure all External Quality Assurance visits are planned and prepared for, providing feedback to the Team Leaders once completed. To act as the main point of contact for the EQA ensuring that feedback is provided to the appropriate staff members.
• To ensure that YETI has been completed to reflect the current position of IQA.
• To analyse weekly/monthly reports relating to the entire IQA process and identify any concerns to the quality team.
• To induct new assessors to Awarding Body guidance and policies and procedures.
• To provide internal quality assurance training to all members of staff as required, encouraging participation from all members of staff to increase the number of IQA’s company wide, including carrying out the accredited training leading to the TAQA standards.
• To provide advice and guidance to all (IQA’s) on best practice and ensure that CPD logs are completed to reflect this.
• To provide support to assessor caseloads and trouble shoot where required.
• Implement, review and evaluate policies and procedures linked to Awarding Bodies and delivery requirements. E.g. Marking Policy, IQA policy.
• To contribute to our overall quality systems and standards, particularly for those aspects of the business that are primarily ‘quality focused’, ensuring that improvements are evaluated to confirm sustainability and progression.
• To undertake any other duties deemed necessary by the management team.

Key Reports:
• Aim Awaiting Completion
• Aims Awaiting Internal Verification
• Aims Referred at Internal Verification
• Aims Accepted at Internal Verification but Not Certificated
• Outstanding Certificates
• Interim IV Due
• QSR Reports (Internally and Externally published)
• OTLA Schedule 

DETAILS
ATTAINMENT
Evidence relevant to qualifications, training, memberships of professional bodies.
• TAQA qualified.
• Occupational specific qualifications.
EXPERIENCE
Type of experience and specific knowledge required for the job.
• Minimum of 6 months internal verification experience, within specialist subject area(s).
• Experience of mentoring, coaching, delivering training or supporting personal development.
• Experience of managing awarding body requirements including all EQA requirements
• IT literate.
• Used to working to tight deadlines.
• Numerate and literate.
• Experience in OTLA and managing underperforming areas within a delivery setting.
COMPETENCIES
Skills and abilities required for effective performance. • Take responsibility and be accountable for the quality and effectiveness of the assessment/internal verification process.
• Ability to produce and manage action plans to raise quality standards
• Ability to encourage, inspire and motivate colleagues through good use of communication and interpersonal skills.
• Ability to prioritise workloads and negotiate.
• Ability to influence and negotiate.
• Ability to build effective working relationships with internal and external contacts.
• Ability to use initiative and be flexible in approach.
• Contribute and work well as part of a team.
• Follow procedures and adhere to deadlines.
OTHER RELEVANT INFORMATION
• Responsible for the internal verification, training and delivery material to ensure the quality of qualifications being delivered.
• May occasionally be required to work out of normal hours.
• Full driving licence, their own vehicle and business insurance as travelling will be required as learners will be spread over a geographical area.