Weekend Airport Customer Care Agent – Prm – Driver

Our Company

Clece Care are the largest providers of care, cleaning and airport services across the whole of Spain, with delegations in all of the main cities in Spain and Portugal. Clece Care Services (CCS) entered the UK in 2013 with an aim to become a top 5 provider within the next few years. We are a multinational company employing nearly 70,000 employees globally enabling us to serve companies and institutions anywhere in Spain, Portugal and the UK whilst maintaining the same standards of quality.

We are already winning major airport contracts around the country – with offices in Belfast, Luton, Gatwick, and Manchester. We specialize in real-time services in airports ranging from assistance on the ground for PRMs (Passengers with Reduced Mobility) to cleaning services for aircrafts.

We offer great opportunities in a developing company, with almost unlimited potential.

Our Vacancy

Due to business growth we are looking for a WEEKEND Airport Customer Care Agent (PRM Assistant & Driver) at Luton Airport.

This is a zero-hours contract position. Salary: starts at £26,000and will go up to £7.50 after the training period.

Shift patterns are 05:00am – 17:00pm and 17:00pm – 05:00am

– Provide assistance and support to airline passengers with reduced mobility throughout London Luton Airport
– Help passengers make their way from check-in to their departing flight, ensuring that they are treated with dignity and respect at all times
– Ensure operational issues are effectively communicated and problems are resolved
– Comply with Health & Safety standards and ensure safe working practices are used
– Transport passengers using applicable equipment including wheelchairs and Ambulift
– Ensure an efficient and professional service is delivered

Our Requirements

– Must have some experience in a customer service role
– Experience assisting People with Reduced Mobility very desirable
– Commitment to Company Health & Safety procedures
– Flexibility in availability for various shifts
– Ability to work well in a busy team
– Able to walk for long periods and maintain physical fitness in order to lift passengers out of an aircraft seat and into a wheelchair safely and vice versa
– Effective communication and interpersonal skills
– Excellent customer service skills and a caring approach

Required Checks

– Be compliant with pre-employment security and referencing checks as required by the Department of Transport and Airport Authorities (Full 5 years employment history/education including any gaps or unemployment)
– Be able to produce a satisfactory DBS criminal record check in line with regulations for the Department of Transport and Airport Authorities
– Full clean driving licence (no more than 3 points and free of drink driving conviction)