Customer Retentions Advisor

As a Customer Retentions Advisor, you’ll take a consultative retention approach, building trust with our customers through straightforward, open, and honest conversations, getting a real understanding of their needs and how these change over time, you will identify why they are looking to leave us and then create a package that saves them time and money.

What makes a great Customer Retentions Advisor?

Working in an outbound contact centre role is what you love because you’ve been doing it for a while, and you know you can do it well.
You’ll be an amazing communicator, able to adapt your approach for different people and have a chat with anyone.
Because you care about customers, you’ll pay attention to the details and take real pride in doing a great job.
Working to targets and achieving objectives is one of your passions, you’re driven and motivated and even if you fail you pick yourself back up and turn it into a success.
You want to learn everything you can to keep building your career, you’ll always be looking for opportunities to increase your knowledge and try something new.
You love working with people, from building great relationships with team mates to providing an amazing service for customers.
Experience and Skills Required

IT literate, with knowledge of the effective use of Microsoft (Word, excel PowerPoint)
No previous experience is required, we are looking for colleagues who wish to excel and are driven to succeed
The drive and resilience required to support and win in a fast-paced Customer Service environment
The personal gravitas required to establish credibility with colleagues and customers
The self-awareness to identify own development needs and the desire to continually improve both self and the team
The ability to communicate concisely and confidently
Why Choose us

At Verastar, we don’t just do jobs, we do careers. We’ve got ambitious growth plans, and our people will grow with us. We’ll give you everything you need to develop and succeed. That means things like flexible working, a totally transparent rewards structure, a diverse and inclusive workplace, and the control to drive your own career and shape your own opportunities.

To continue with our success we’re looking to strengthen, build and grow our Customer Retentions teams. We want to meet people who naturally have the gift of the gab and looking for a career where you see the results of going the extra mile reflected in your salary. We don’t need you to have sales experience, if you have the right attitude our award-winning training programme which will provide you with all the skills and knowledge needed to thrive and be a success in this role.

We supply almost 200k businesses with their gas, electricity, water, insurance, card payment terminals, mobile, broadband and telecoms services. We’ve won numerous awards over the years, and this is because our colleagues and customers are at the heart of everything we do.

As well as being a great place to work, we offer impressive benefits too:

Competitive basic salary
Uncapped commission with realistic OTE of £30,000 to £35,000 OTE
Core benefits including pension contributions and life assurance
Great discounts on 100s of high street and online stores
25 days holiday and the option to buy up to 5 days more
Cycle to work and travel loans for people wanting a greener commute
Wellbeing support including 24/7 access to a GP, mental health support, get fit programmes and free legal and financial guidance