Customer Retentions Advisor

As a Customer Retentions Advisor, you’ll take a consultative retention approach, building trust with our customers through straightforward, open, and honest conversations, getting a real understanding of their needs and how these change over time, you will identify why they are looking to leave us and then create a package that saves them time and money.

What makes a great Customer Retentions Advisor?

Working in an outbound contact centre role is what you love because you’ve been doing it for a while, and you know you can do it well.
You’ll be an amazing communicator, able to adapt your approach for different people and have a chat with anyone.
Because you care about customers, you’ll pay attention to the details and take real pride in doing a great job.
Working to targets and achieving objectives is one of your passions, you’re driven and motivated and even if you fail you pick yourself back up and turn it into a success.
You want to learn everything you can to keep building your career, you’ll always be looking for opportunities to increase your knowledge and try something new.
You love working with people, from building great relationships with team mates to providing an amazing service for customers.
Experience and Skills Required

IT literate, with knowledge of the effective use of Microsoft (Word, excel PowerPoint)
No previous experience is required, we are looking for colleagues who wish to excel and are driven to succeed
The drive and resilience required to support and win in a fast-paced Customer Service environment
The personal gravitas required to establish credibility with colleagues and customers
The self-awareness to identify own development needs and the desire to continually improve both self and the team
The ability to communicate concisely and confidently