Sales Support Advisor

As a Sales Support Advisor you will be responsible for completing a wide variety of administrative tasks to support our busy sales teams. You’ll be responsible for responding to calls and emails within SLA as well as making outbound calls to customer to ensure their equipment has been delivered or to obtain addition information and documents where required.

You’ll work closely with the sales team to provide sales agents and partners with pricing, contracts, and account information not readily available to them.

This is a great opportunity to develop and enhance your administration skills and work with a wide variety of teams and colleagues.

Develop an in-depth knowledge of sales process across all Verastar sales channels
Provide support to sales colleagues to ensure compliance to correct sales processes
Audit customer contracts to ensure they adhere to R.O.C.O (receipt of clean order process)
Support new channel partner organisations through the sales on-boarding process
Act as a sales support and administration point of contact for existing channel partners
Act as an inter-departmental liaison point for the P.B.T.S (pass back to sales) process
Ensure all sales activity complies with regulatory standards, GDPR and quality policies
Utilise performance data to identify challenges, trends and improvement opportunities
Create excellent working relationships across the Verastar colleague community
What you need to have already done to be right for this role

A minimum of 12-months demonstrable success in a high-volume desk-based B2B sales, sales support, or customer service role
Experience of working with multiple products, price, and contract terms with customers
A basic level of understanding of B2B sales processes
A basic understanding of regulatory requirements impacting B2B sales organisations
Computer literate with experience of sales CRM, and/or Lead Management systems, preferred but not essential.
In return for your hard work, you’ll get

Core benefits including pension contributions and life assurance
Great discounts on 100s of high street and online stores
25 days holiday rising to 28 with length of service
Your birthday off every year
Option to buy up to 10 more holidays and sell up to 5 holidays
Cycle to work and travel loans for people wanting a greener commute
Wellbeing support including 24/7 access to a GP, mental health support, get fit programmes and free legal and financial guidance
The important extras

Amazing on-site facilities, such as free on-site gym, free parking, subsidised café and to top it off an on-site subsided bar for after-work drinks, quiz nights and social events
Opportunities to get involved in charity fundraising and volunteering days through our giving back movement
Full time/Permanent contract of 37.5 hours per week
Monday to Friday, No weekends and every bank holiday off