User Researcher

Salary: £48,799 per year

DWP. Digital with Purpose.

We’re looking for a User Researcher to join DWP Digital’s growing community of experts.

You’ll work as part of our Technology Services team. We provide the foundations for DWP products and services used by over 22 million citizens, enabling over £170bn payments to people when they need them most.

Our purpose is to deliver secure, effective and cost-efficient digital infrastructure services and to run live IT operations for the UK’s largest government department.

Our team is made up of 1,500 colleagues working collaboratively across 10 portfolio-led teams in a fast-moving environment. Our teams deliver an end-to-end suite of digital products and services that support DWP colleagues and millions of citizens in an ever-evolving technology landscape.

And, driven by brilliant User Research, we put our users at the centre of everything we design and deliver.

Duties. Work. Projects.

You’re a skilled researcher. You’ll plan, design and carrying out research activities which help our teams get a deep understanding of the people that use government services.

You’ll choose the right research methods and tools at the right time and be able to turn your research insights into recommendations.

This research informs policy, proposition, service, content and interaction design so that services work well for users and achieves policy intent.

You’ll be embedded in a multidisciplinary team where you’ll collaborate with experts from other disciplines as well as working independently.

You’re a great communicator, so you can present your findings and drive consensus. And you know the best approach and style whether you’re working with our users or championing core research principles with members of your team.

You can use your research skills to test and explore high level and specific aspects of a service. You will also plan and conduct research that considers the diversity of users, keeping in mind things like access needs and research ethics.

What skills, knowledge and experience are we looking for?

this role we welcome applications from those who can demonstrate that they have an understanding and experience of:

basic user research methods; when to use those methods and how to apply them correctly
aligning user research activities to inform decision making and action
using quantitative and qualitative data about users to turn user focus into outcomes
applying Agile principles and tools in practice
identifying constraints and communicating these whilst challenging their validity, ensuring pre-defined standards are being met

Where will you work?

You’ll join our team in our brilliant digital hub in Blackpool:

We also all have the tech and tools we need to enable our people to work flexibly, and many of us are working remotely at the moment due to COVID-19.

We are an equal opportunity employer and we welcome applications regardless of age, gender, race or sexuality.

Details. Wages. Perks.

In return for your skills we offer competitive salary up to £48,799.2 p.a., a brilliant civil service pension with employer contributions circa 27%, and a generous leave package.

We also have a broad benefits package built around your work-life balance which includes:

Flexible working and family friendly policies
Volunteering and charitable giving
Discounts and savings on shopping, fun days out and more
Interest-free loans to buy a bike or a season ticket
Sports and social activities
Learning and development, including coaching, mentoring, career pathways and progression opportunities, and guaranteed 5-days formal learning per year
Work in an environment shortlisted for a Best Place to Work in Digital Award –

CLICK APPLY for further information and to start an application on Civil Service Jobs.

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