Trainee / Graduate Quality Assessor

Salary: £26,000 per year

Trainee/ Graduate Quality Assessor
Location: Wilmslow, with some home working
Salary: £26,000 per year+ (up to £1,000 bonus per month)

We are Citation Group.

We offer colleagues and clients an opportunity they will not gain at many other businesses.

We are interested in growth, investment and service excellence, we have never and will never grow our business by cost-cutting or tying people up in bureaucracy.

We don’t do politics – we want people focused upon actions and delivery. We don’t do micro-management – we empower, support and innovate.

We are leaders, not empire builders and we love our business.

This is a really exciting time to join us as we recruit right across the Group. We have over 45,000 clients who love us, need us and want to buy more from us. Having acquired 10 businesses over the last 3 years which offer products and services that our clients need and want; we’re only interested in future growth; we’re not finished yet.

Moving is a risk – is that what you’re thinking? Nope, not with us. We’ve just entered our 3rd wave of private equity ownership alongside KKR and Hg Capital and don’t plan on slowing down anytime soon. This also means as the company grows over the next 3 to 5 years, you’ve got the opportunity to do so too! If the prospect of this excites you… good, you’re the right type of person for us.

Why sales ramp up? Why now?
As we execute our plans to scale the business, naturally we’re heavily investing in our sales teams, right across the UK and with that the service team to support it. We won’t always get everything right – who does? But with your input, we will fail fast and learn quick and part of our continuous improvement approach. And importantly, we will support you every step of the way. Our mission is to get you up to speed as quickly as possible and we will build and deliver a best-in-class experience to enable you to do this.

What will I be doing day to day?
* Listening, monitoring, and reviewing the ‘quality’ of appointments booked (calls) by the sales team, ensuring the appointments meet the business criteria and standards.
* Feeding back to the sales team and Managers on their call’s, areas of improvement and development
* Sharing calls for training and collaboration
* Working with the training team to improve the quality of appointments that are getting booked
* Ensuring the business meets targets set on SAT/Matched SAT appointments.

What you get from us
From your birthday off work (in addition to a generous annual leave and bank holiday entitlement), to wellbeing support and a health cash plan, to recognition and incentives, to continuous learning and development, we invest in you holistically.

Coming to work should never be a chore so we, and you, create an environment where you can be at your best. You will be surrounded by great people who care about what we do and have a true sense of purpose.

If you are still reading this, it says our culture is for you.. Come join us.