Train Dispatch

Be part of something rewarding, by joining Greater Anglia you’ll be helping our customers get from A to B. With a staff of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England.

We have excellent opportunities within the Customer Service team in Ingatestone for two Customer Service Train Dispatch Staff on 12 month fixed term contracts, working part time.

You will be required to cover train dispatch duties during engineering works, providing safe and punctual dispatch, exceeding customer expectations at all times. You will have the willingness to help customers and colleagues with a friendly, proactive approach. You will refer to operating / engineering notices with regard to train service alterations, in order to limit disruption as a result of engineering work as far as practicable. You will also promote the beliefs and goals of the Company whilst on duty and travelling to / from work and execute your duties in a manner which is aligned to brand values. This role will also include station cleaning and security checks as part of your duties.

You will work 16 hours per week, working Saturdays and Sundays. Early shift 06:00am start and late shift 02:00am finish.

Excellent customer service and interpersonal skills are crucial to this role. You will have a high level of professionalism, positive attitude, and be pro-active, friendly and open when dealing with our customers. You will have the ability to remain calm under pressure, show integrity, and be flexible and adaptable to change. The ability to dispatch trains safely is desired but training will be given to the successful candidate. Please note you must be able get to work for your shift even when trains are not running.

To succeed in this role we are looking for people who can bring our four behaviours to life in your everyday work:
– Genuine … be welcoming, customer-centric and respectful
– Professional… be solution-oriented, accountable and delivering to promises
– Proactive … be progressive, innovative and decisive
– Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia can offer you a great work/ life balance alongside a generous salary. If learning, developing and growing your career is as important as great benefits such as free travel, pension, family discounts, childcare vouchers and cycle to work scheme, then, and see what we can do for you!