Trade Counter Sales Assistant

Our client a well established supplier with 10 depots across Manchester are looking to recruit a Trade Counter Sales Assistant. Theysupply all types of customers in all types of business, specialising in many types of equipment

IDEAL CANDIDATE:
•Should have associated experience in the trade counter, industry and or sales with a good understanding of how people in these trades are dealt with. A RETAIL ONLY BACKGROUND USUALLY IS NOT SUITABLE
•Should have higher than average communication and sales skills
•Should have strong organisational skills to effectively manage hire contracts, be able to identify problems, assess and resolve them
•Should have good literacy, numeracy and computer skills
•Should have a high level of customer service in all areas. You should have a confident, professional and outgoing manner to be able to deal with customers at all levels

JOB DESCRIPTION

Duties include but are not limited to:
•Maximise sales by providing high levels of customer service in all areas including answering phones promptly, handling queries and orders efficiently and accurately
•Serve on the depot counter providing a quick and accurate response to customer’s needs
•Taking of orders, processing and following them through to completion
•Arranging delivery and collection of orders in according with the customer’s requirements
•Liaising, where required, with other depot employees, customers, depots, workshops and sales teams
•Ensuring that all opportunities to maximise the depot and the groups sales to a customer are attained
•Ensuring that all products hired to customers are safe and have been properly tested in accordance with company procedures
•Processing all input to IT systems and paperwork relating to on-hires, off-hires and stock transfers, etc
•Developing and maintaining knowledge of the depots equipment for hire/sale including basic knowledge of accessory, safety and test & run requirements
•Keep the Depot Manager informed of any repairs and maintenance of equipment required
•Handling of cash transaction
•Keeping the depot, and in particular the hire desk area, tidy at all times
•Maintaining product knowledge

EXPERIENCE/KNOWLEDGE/SKILLS
•Exceptional customer service experience
•A full driving license would be advantageous
•Telephone based sales and customer service experience
•An excellent telephone manner and the ability to build rapport with customers is essential
•Strong administration skills and be computer literate
•Product knowledge preferred
•Manual handling awareness