Temporary Sales Administrator

Salary: £13.54 per hour

I am currently recruiting for a Sales Administrator, on behalf of a highly respected and long-established client on the east side of Ipswich. As part of an inside sales department, the successful candidate will play a vital part in all sales activities and processes, in order to strengthen the services offered by the organisation.

This post is temporary, with a duration of 3 month minimum.

Monday – Friday, 08:30 – 17:00

Duties:

• Dealing with incoming telephone and email enquiries from Customers (both internal and external) promptly, efficiently and effectively, including handling of service information and queries on stock availability & existing orders.
• Accurately inputting customer orders into the CRM system, providing pricing and quotations.
• Accepting and assuming responsibility for processing of customer concerns using the company’s Customer Concerns Software, including delivery, pricing and invoicing.
• Using the company’s CRM system proactively, maintaining and managing key customer order books to ensure projected sales are reviewed and updated.
• Using the defined channels for progressing improved due dates for specific order lines, expediting orders with our Supply Chain and our Value Streams/Planners.
• Liaising with the shipping department, to arrange airfreight/DHL carrier shipments, if requested by customer or external sales teams.
• Assisting the Finance team in their efforts to reduce the number of outstanding invoices held by customers and waiting for discrepancy resolution.
• Using the defined channels ensuring that any leads on new projects or customer requirements, are raised at the appropriate level or actioned as appropriate.
• Completing ad-hoc tasks and providing administrative support as required.

Experience Required:

• Excellent customer service ethos developed by working in a customer service industry, with experience dealing with demanding customers. A genuine interest in the customer journey from quote to delivery of product.
• Confident in demonstrating outstanding communication skills, both written and verbal.
• Proven experience of dealing with customer concerns (complaints).
• Proven track record of developing sound working relationships with team members, customers and other functions within an organisation.
• Experience of working with international customers (desirable).
• Knowledge and experience of using software packages inc Excel & Word.

Personal Attributes:

• Excellent organisation skills.
• Ability to work well under pressure.
• Attention to detail.
• Self-motivated; a team player with a can-do approach.
• Conscientious & Flexible.
• Results driven.
• Seeks out areas for improvement.
• Educated to degree level/or equivalent desirable.