Technical Support Specialist

Role: Technical Support Specialist
Location: Cambridgeshire
Salary: Circa £42,000 – £48,000plus benefits
Permanent
A Technical Support Specialist is required to provide technical support for customers, engineers and staff for a leading manufacturer of coding and printing technologies. Undertaking projects to enhance the customer experience and the provision of World Class service.
As Technical Support Specialist you will be responsible for provide specialist technical support for a broad range of electronic printing equipment, which may be either standalone or networked to a customer’s own data base system, for all enquiries received via telephone, e-mail and web based sources. Duties will include, but may not be restricted to:
– Taking ownership of specific technical and customer issues and determining and implementing appropriate action plans and escalate where necessary.
– Proactively identifying technical issues and working with other departments, when relevant, to resolve them.
– Identifying opportunities for process improvement within the broader service team as part of the drive towards the provision of customer Service.
– Assessing the impact of product changes in the field. Recommending and implementing appropriate action programmes with a view to propose any upgrades if required.
– Providing reports to the Technical Support Manager and Regional Service Manager as required.
Qualifications, Skills and Experience required:
– Degree in electronic engineering or similar technical discipline (or equivalent work-based experience)
– Full UK driving licence
– Detailed technical understanding of electronic circuitry and associated equipment
– IT Knowledge e.g. PC networking, Operating Systems, databases, microprocessors and integration of software drive systems
– Understanding of customer relationship management principles
– Able to prioritise a demanding workload and be flexible to customer needs
– Experience of IT systems e.g. ERP or Service Management system. Oracle, ServiceMax preferred
– Strong interpersonal skills and able to quickly develop a rapport with internal and external customers.
If you are interested in applying for this role or would like more information please contact Daniel Plimmer on your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Contracts are those of an Employment Business.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.