Technical Support Coordinator

Salary: £42,000 per year

Ref: JR1486

Vacancy – Technical Product Manager

Industry – Location – South West London / Surrey borders – KT postcode

Salary – up to £42,000per annum

Working hours – 8am start with an early finish on Fridays

Our client is a manufacturer that provides electrical testing and measurement equipment and component parts to the electrical wholesale market.

They are recruiting for a Technical Support Co-Ordinator to join the business to provide Customer and Product Support through delivery of technical support for their product range over the phone and via email.

Job Responsibilities:

Provide technical advice to customers on the product range over the phone as part of the technical support desk.

Proof reading of technical documents keeping up to date with regulations regarding test equipment and the wider electrical industry

Investigate customer concerns.

Performs product testing in line with new product developments.

Learns new products

Demonstrating products to electricians and electrical contractors

Attending 8 trade shows a year in the UK with the Sales Manager (all expenses paid)

Qualifications

At least 2 years experience and knowledge of working as an electrician or electrical engineer

Technical Knowledge:

Technical knowledge of electrical testing and measurement equipment

Technical/Engineering approach to problem solving.

IT literate – good experience using Microsoft Office packages.

Understanding of IET regulations

17th / 18th edition trained

Soft Skills:

Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.

Clear communication skills

Ability to empathise and diffuse difficult situations

Training and Travel:

Training will be provided – some of which will be with product managers at Head Office (in Europe) so a valid passport will be essential

Travel to trade shows will also be required – there are 8 ELEX trade shows in the UK – all expenses will be paid

Salary offered will be up to £42,000per annum

20 days holiday + bank holidays

The business is closed between Christmas and New Year for about 10 – 12 days – this is extra to your holiday entitlement

All applications are dealt with in the strictest of confidence.

Rhodium Consulting Ltd is a niche recruitment consultancy specialising in wholesalers, merchants and distributors within the building products sector. We strive to be the industry leader in delivering the highest calibre of candidates to our client companies, whilst enhancing the careers of our candidates. For further information and contact details, please apply.