Technical Quotations Assistant

Technical Quotations Advisor
8.00 am to 5.00 pm, Monday to Friday
Permanent Role

KEY OBJECTIVES
• To deliver high quality technical quotations to enable customer quote conversion.
• To provide telephone diagnosis, where possible, and identify parts.
• To work in partnership with the engineering team to coordinate parts delivery with engineer site visit scheduling.
• To work in partnership with technical training managers to deliver technical support where applicable.

PRINCIPLE REPSONSIBILITIES
• Breakdown quotation production –liaise directly with engineers or engineer job comments to produce fully priced technical quotations.
• Key Account Support (for certain Customers)
o Quote Conversion
o Sales invoicing
o Invoice disputes.
• Parts identification – liaise with engineers, technical training managers and suppliers to identify parts requirements.
• Technical support – utilise your technical, product and detailed parts knowledge to assist other areas of the business ensuring a high quality service is delivered to our customers.
• Customer communication – work in partnership with other teams to ensure customers re kept up to date regarding quotation generation.
• Team working- provide team resilience and work in partnership with the customer relations, engineering team and technical support to ensure an efficient delivery of service.
• Health and Safety – understanding of latest legislation and full compliance with the company’s health and safety policy and EU/government legislation.

DIRECT REPORTS
• None

EXPERIENCE AND CAPABILITIES
• Service and engineer experience preferred
• Working knowledge of the garage equipment sector or related field
• Extensive technical product knowledge of garage equipment (emissions, brake testers, vehicle lifts, ATLs, tyre and wheel and compressor)
• 5 GCSE or equivalent including English and Mathematics
• Polite and professional telephone manner
• Excellent verbal and written communication skills
• Strong team player
• Committed and hardworking
• PC Literate with Microsoft knowledge