Technical Account Manager

Technical Account Manager

An exciting opportunity for a commercially savvy Technical Account Manager. Not only does this role offer excellent prospects, but also the chance to make a major impact at every level of a cutting edge, cloud technology business. You’ll be responsible for ensuring the best possible service and support is given to accounts by managing the relationship between the client and the customer. You’ll also have the opportunity to increase the value of those accounts by upselling additional products and services.

In this rapidly growing enterprise oriented IT service provider, the need for commercial TAMs (Technical Account Managers) has been identified to not only ensure a smooth, consistent and high performing service delivery to the customer, but also to maximise the financial value of the potential relationship. Owning the communication and interaction with the customer is key, providing a single contact for service reporting, quoting and account reviews. This position will be instrumental in developing strong, long lasting relationships between the company and their growing customer base.

Job Role

* Aide in the development and deployment of Continuous Service Improvement Plans for key accounts
* Conduct monthly or quarterly review meetings with customers
* Generate leads through client relationships,
* Create proposals against a predefined template but with relevant customisations
* Provide technical expertise to customer contacts
* Interface between the Projects, Network Operations Centre, Sales and Administration teams

Requirements

* Experience working in a Managed Service Provider (MSP)
* Comprehensive understanding of IT Service Management and ITIL
* Proven track record of achieving targets within a technical or technically oriented account management role.

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Package

* Up to £40,000 + 10k Bonus + Benefits

Location

* St Neots, Cambridgeshire

Reference

* ZCLQy4hK