System Support Administrator

WELCOME TO LINAKER

For 30 years Linaker has specialised in the creation and maintenance of tailor-made business environments. Having shaped workspaces for a wide range of businesses across the country, Linaker’s heritage lies in our ability to design and regulate unique spaces that truly work.

Linaker was founded upon three core values: trust, reliability and care. We are not just a service provider, rather an essential part of our clients’ architecture and, ultimately, an extension of your business, a part of one team.

The last couple of years has seen Linaker grow exponentially and we are now looking to grow out our Business Performance team with the addition of a Business Performance Support on a permanent basis.

ABOUT THE ROLE

We are seeking a highly skilled and motivated System Support Administrator to join our dynamic digital transformation team. The ideal candidate will play a crucial role in ensuring the smooth operation and optimal performance of our organisation’s IT systems. This role involves providing technical support to end-users, troubleshooting hardware and software issues, and collaborating with other IT professionals to maintain a secure and efficient computing environment.

The IT/systems department at Linaker is a growing department where you will learn and develop under the guidance of the Business Support Manager. To maintain and develop and safe secure IT environment.

KEY RESPONSIBILITIES

End-User Support:

• Respond to and resolve technical issues reported by end-users in a timely and efficient manner.
• Provide assistance with hardware and software-related problems, including troubleshooting and problem resolution.
• Offer clear and concise instructions to users to help them resolve issues independently.
• Provide system training to all users (CAFM, client portals, Microsoft system)

System Maintenance:

• Perform regular maintenance tasks to ensure the integrity and performance of IT/CAFM systems.
• Install, configure, and update software applications and operating systems primarily on tablets.
• Monitor system performance and address any issues to prevent downtime.
• Work closely with our ‘Business Performance’ team to set CAFM system up in line with client requirements, including but not limited to, Client portal set up, triaging, Assets, PPM Planners.

Technical Troubleshooting:

• Diagnose and troubleshoot hardware, software, and network-related issues.
• Collaborate with other Business Support Manager to investigate and resolve complex technical problems.

Security Compliance:

• Ensure that all systems are compliant with security policies and standards.
• Implement security measures to safeguard against unauthorised access and potential threats.

Documentation:

• Maintain accurate and up-to-date documentation of system configurations, procedures, and troubleshooting steps.
• Create user guides and documentation for common issues and resolutions.

Workforce transition

• Manage the onboarding and offboarding of team members from our IT systems
• Managing the distribution of IT equipment (laptops, tablets, monitors etc) ensuring that;
  •  All new starters are supplied with all necessary equipment upon their start date
  •  All equipment supplied to any leaver is returned
  •  Keeping up to date the IT property log

KEY SKILLS

Flexibility to work on multiple projects and across multiple locations at any time.

Understanding of the Facilities Management industry (preferable)

Project and programme management skills (e.g. CAFM, Smartsheets, Excel)

IT experience and background preferred (Microsoft 365)

Ability to travel within business operational area at short notice.

High degree of interpersonal skills.

Good communication and negotiation skills at all levels of management.

Ability to work to a programme with tight deadlines.

Excellent communication skills – Written and Oral

Personal tenacity

Proficient in diagnosing and resolving technical issues.

THE PACKAGE

A competitive starting salary of £25,000 – £27,000 dependent upon experience, with annual pay reviews.

25 Days holiday plus bank holidays.

Personal development and progression opportunities.