Surveying Technical Advisor

Salary: £28,800 – £32,400 per year

02932 Surveying Technical advisor Tonbridge £28,800 – £32,400 pa 

Job Purpose

An office-based role to provide technical guidance on the aspects of buildings insurance claims and to review and determine whether claims are valid and where they are not provide technical explanation.

The role will include validation of Non-Delegated Survey Reports and scoping or amendments to provide quantum for desktop validations. 

Key Accountabilities

Provision of a high quality and timely confirmation of claim assessment and technical advice service to the Policyholder/Authorised Person on buildings damage insurance claims

To desktop validate, scope buildings reinstatement and deliver claim decisions

Provide a valid well-articulated rationale where claims are adjusted or repudiated

Progress and update Buildings Insurance claims including updating reserves, cash settlement payments, contractor instructions and closing claims as required

First stage support to Customer Services on complaints relating to building claims

Negotiation of building claim costs with approved suppliers and private contractors

Review contractor estimates, both network and private

Identify cases with high potential for cost savings or repudiation and arrange for a Surveyor site visit 

Liaise with our approved building contractors to review contract variations

Provide technical support to the claims team on building repairs, methodology and pathology as required

Oversee and manage Motor Third Party Property damage instructions

To assist with audit and oversight of our Surveyor Network and Contractors with Regional Technical Surveyor and Supply Chain Manager assistance

To undertake any individual or team task or activity reasonably requested and in line with the company values.

Person Specification

Qualifications

Secondary education including at least 5 passes at GCSE level or equivalent including Maths and English.

Experience & Knowledge

At least 2 years of experience within the insurance industry. Additional experience within the Buildings Sector an advantage. 

Experience of Xactware or other estimating software desirable but not essential as full training will be provided

Skills & Abilities

Excellent verbal and written communication skills

Good organisational skills

Accuracy and attention to detail

Tact and assertiveness when dealing with Supplier/Surveyor Network

Ability to work well under pressure and meet deadlines

PC literate with good administrative skills

Ability to take on increased ownership and responsibility when necessary

Personality & Motivation

Helpfulness and a passion for customer service

High energy levels

Positive approach

Team player

Completer finisher 

Drive and enthusiasm for meeting targets

Empathy and understanding

Confidence & a professional attitude