Support Worker

Support Worker

Job Description

We’re looking for a kind, compassionate and resilient Support Worker to join our Young People service in Islington.

£24,856.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you’re making a difference? You’ll feel at home here.

Maternity Cover until November 2024

At Islington Young People Assessment Centre, we operate as a 24-hour service with a dedicated team of experienced professionals committed to assisting young individuals. Our primary mission is to provide continuous, unparalleled in-house support.

Our services are specifically designed for young people aged 16 to 21, referred to us by Independent Futures (Islington Social Services). We offer comprehensive support across various areas, including substance misuse, domestic violence, relationship challenges, immigration matters, tenancy management, benefits sustainment, and life skills development.

The shifts will include:

Early shifts (7:45 AM – 3:45 PM)
Mid shifts (9:00 AM – 5:00 PM / 10:00 AM – 6:00 PM)
Late shifts (12:45 PM – 8:45 PM)
Weekends (usually twice a month)

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you’ll do:

Building supportive and trusting relationships with customers to foster a positive and welcoming atmosphere.
Collaborating proactively with other team members to manage the service caseload and handle administrative responsibilities efficiently.
Conducting innovative and engaging key work sessions as necessary to achieve the goals outlined in the Support Plans.
Continuously assessing and managing risks associated with customers, maintaining an attitude of ‘positive risk-taking.’
Providing valuable support for daily living activities, including practical assistance such as budgeting, cooking, and establishing nighttime routines to promote independent living.
Supporting customers in maintaining a clean and healthy living environment, including personal hygiene: no personal care support is provided within the service.
Assisting in the recording and reporting of customer incidents.
Managing customer referrals, completing assessments, and ensuring all necessary paperwork is obtained and maintained.

For our full job description please see our website.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys Social Interaction: Values social interaction and actively engages in local activities to foster customer involvement.
Empathetic, Warm and Approachable: Projects an empathetic, friendly and warm presence and maintains an open and approachable demeanour, fostering trust and understanding.
Non-Judgmental and Respectful: Approaches interactions with a non-judgmental and respectful attitude, prioritising person-centred care.
Collaborative Team Player: Prefers working as part of a group or team, promoting teamwork and cohesion.

For our full job description please see our website.

What you’ll bring:


Effective Communication: Proficient in written and oral communication, including recording and report writing.
Emotional Intelligence: Demonstrates a high degree of emotional intelligence.
Interagency Collaboration: Ability to establish professional relationships with individuals from diverse agencies.
Conflict Resolution: Skilled in managing challenging situations and conflicts effectively.
Evidence-Based Interventions: Proficient in using evidence-based approaches, such as the social pedagogy model, when delivering direct interventions to Young People.


Local Area Expertise: Possesses a solid knowledge of the local area, including its amenities and services.
Supported Accommodation Experience: Brings valuable experience in working with young people within a supported accommodation setting.
Benefit System Proficiency: Proficient in navigating the benefit system and its appeal process.
LACs and Care Leaver Knowledge: Demonstrates an understanding of Looked After Children and Care Leaver entitlements.
Youth Offending Understanding: Has a good grasp of youth offending and the judicial system.

About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.


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