Service Team Manager – BMW

Service Team Manager – BMW

Stephen James BMW is looking for an experienced Service Team Manager to join its high performing team.  If you have a passion for BMW and want to deliver exceptional customer experience, then this is a great opportunity to develop your career with one of the worlds admired brands in the automotive industry.

Your role

As a Service Team Manager, you will be the main contact for the customer from initial meeting to finalising the invoice on completion and handing the vehicle back to the customer. You will be responsible for consulting with the customer the work to be undertaken on their vehicle and keeping them informed of the progress and professionally resolving any issues that may arise, managing customer and business expectations.

The main duties of the role include:

Meeting and greeting customers in a friendly and courteous manner throughout the day
Updating the customer regarding their vehicle repairs and any additional work required, whilst providing excellent customer service with regular communication and updates
Maintaining knowledge of our aftersales products and services
Monitor and ensure that the completion of all service and repair paperwork is completed promptly, ensuring customer satisfaction
Work directly with a team of technicians allocating jobs according to time and ability whilst ensuring the highest levels of service
Ensure customer vehicles are handled with care whilst in the responsibility of the Service Workshop and that all cars are cleaned and valeted ready for handover to customer
Your profile

Passion for customer service and the ability to develop rapport and trust with customers to resolve conflict situations calmly and reasonably
Enjoy working in a fast-paced environment recognising individual responsibility to contribute to the performance and success of the team.
Excellent administration and organisational skill, with good diary management to ensure all customers are followed up within agreed timeframes
Proven experience as a Service Advisor/ Service Team Manager in the automotive industry
Valid, clean UK Driving Licence and must be eligible to work in the UK
About Stephen James

Stephen James Group is an established authorised BMW and MINI franchise with dealerships in North and Southeast London and Kent.  As an employee-owned company, our staff hold to our 5 Core Values of providing Unrivalled Service to customers and colleagues, Unquestionable Honesty, People Obsession, Outrageous Creativity and Giving Back to the community.

Our teams, whether in customer facing roles or our workshop, are amazing – we’re passionate about making Stephen James a simple, easy, and enjoyable place to do business, through a team of people that want to create a great experience for the customer.

Ensuring that we are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of our local communities gives us a great opportunity to provide a relatable service from people who are experts in the automotive industry.

Salary and Hours

Basic Salary £30,000 (depending on experience) OTE £47,000 + per annum, with a company car

Working hours are Monday – Friday, 8.00am – 6.00pm, 45 hours per week and Saturday 8.00am – 2.00pm (1 in 3, paid as additional hours)

Benefits

Stephen James values our employees and invests in personal development and training. In addition, offering these market leading benefits to all our colleagues:

Long service awards – enhanced holiday entitlement
Discount schemes with popular retailers – helping you save more
Employee Car Ownership Schemes – for yourself and family
Employee Assistance programme – your wellbeing is important to us
Access to private healthcare – we put health prosperity at the forefront
Pension scheme and life assurance – confidence in your future

If Service Team Manager is the role for you, click apply to start your new career