Start Up Loans Credit Control Officer

Start Up Loans Credit Control Officer
Manchester City Centre
£26,000 per year
Permanent

I am currently recruiting for a Credit Control Officer to join my client, an established company based in Manchester. They are one of the fastest growing companies in the Northwest and they are looking to strengthen their team due to increased success and growing business, with the addition of a new Credit Control Officer in their team. As a Credit Control Officer you will be ensuring management of a portfolio of Start Up Loan clients who have defaulted on their loan repayments to establish repayment programmes or bring repayments up to date and maintain arrears rates below minimum contractual requirements

To expand on this you will be responsible for an array of duties including;
• Communicate professionally and confidently with clients to establish rapport and achieve repayment
• Achieve weekly targets for collections from customers to meet contractual targets
• Identify and escalate high risk accounts
• Prepare performance management Information for the Start Up Loans Collection Manager to monitor performance
• Clarify with business advisers and Mentors any queries from loan recipients with regard to the loan or their business to support client in agreeing to repayment programme
• Maintain the loan management system to ensure client information is correct and up to date in accordance with data protection rules
• Record customer contacts and agreements factually at every stage of the collections process to support business reporting to contract providers
• Commit to a personal continuous development plan to improve both your performance and customer added value
• Liaising with all Third Parties authorized to act on the Customers behalf
• Ensure all responsibilities under Treating Customer Fairly are met

What are we looking for?
As the ideal candidate you will have worked as a Credit Control Officer or in a similar role
The above is essential but above all we are looking for the successful candidate for the role of Credit Control Officer to have the following:
• Account and CRM database management
• Numerical and communication skills – “Communicate with impact and empathy”
• Credit Control and Collections experience
• Ability to work in a team environment
• Excellent planning and organisation skills
• IT skills and a working knowledge of Excel spreadsheets and computerised management systems
• Diary Management

This is a fantastic opportunity to join an already successful team in one of the market leading companies. If you think you have the skills and experience fulfill the role of Credit Control Officer this forward thinking company please apply below and send your CV to us.

Please note this vacancy is being handled by Aspire Recruitment (agy). Please be aware we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview.