Social Media Community Manager

Social Media Community Manager
London Victoria

Brook Street are currently working on behalf of our Global New Media Client to recruit a Social Media Community Manager for their Smartphone product. This will initially be on a contract for services until 30th June 2014.

Role Overview
Our client’s Smartphone product has a healthy and growing community. Day to day the role will work in partnership with peer community managers, social media marketing managers, brand team, agencies and other key partners to define and execute a strong social media programme to drive maximum impact and results.

Key Responsibilities:
– Manage an active presence on all social channels, including listening, posting & responding to consumers, fans and community members
– Responding to consumer comments, technical product queries and questions escalating where appropriate
– Owning the Social Media editorial calendar for Smartphone product (planning, ideation, execution & reporting) working closely with the marcoms manager and Jam on content strategy and planning
– Create micro content, as well as planning key social campaign content
– Copywriting, content ideation, updating and creating social images, updating the content calendar for social channels (Blog, Facebook etc.)
– Development, management of social competitions
– Attendance at events (e.g. Gadget Show) inc. live tweeting.
– Influencer outreach inc. the management and engagement of our Superuser programme; outreach when appropriate to consumer across the social landscape
– Owning Audience Access process for groups looking to communicate with your Owned Social Audiences
– Ongoing social listening & outreach processes (eg. identify & engage beyond our assets)
– Participate in subsidiary editorial governance meetings and take a lead on agreed area for the group
– Work with the social media analyst on tracking, reporting, analysis & insight generation for Social Media (eg. what’s working or not, ideas for innovation, where should we invest)
– Be an expert on Social Technology tools (e.g. Visible, Sprinklr)
– Identifying wider ecosystem (partners, influencers, industry groups) and manage as part of an outreach program
– Provide ongoing competitive benchmarking, best practices and innovation ideas to team
– Deliver a topline weekly report on social media activity

As a candidate for this position you will be able to demonstrate:
– Currently maintain an active presence in online space across a variety of social media platforms (Facebook / Twitter / LinkedIN / YouTube / Pinterest)
– Background & knowledge in B2C technology
– Has demonstrated high level of collaboration across multiple stakeholder groups
– Understand how to create brand appropriate voice (non-corporate) which can build authentic, relevant, interactive B2C relationships in social media
– Excellent oral and written communication skills
– Strong analytical skills
– Energetic self-starter, with bias for action and ability to adapt to changing priorities.
– Experience with brand based marketing (ideally Brand Management or agency)
– Commercial communication planning & execution
– Photoshop skills desirable to amend social media design templates e.g. cover images, review of the week etc

As a Brook Street contractor you will be entitled to 25 days holiday per annum, 8 days paid Bank Holidays, discounted gym membership, use of the onsite health facility, access to online learning and training, free parking and an excellent subsidised restaurant. In addition, subject to qualification criteria, you will have the potential opportunity to earn bonus.

Salary: £36,000 – £42,000p/a
Location: London

For more information on this role or to apply, please send your up to date CV to Anastasia on anastasia.. A covering letter will also be required detailing why you feel you are a suitable candidate for this role.

Shortlisting Deadline: Thursday 8th August at 2pm