Service Engineer

Salary: £38,400 per year

Service Technician

£38,400 Euros per annum

Location: Southern Ireland

Monday to Friday 8am to 5pm

You will require a visa to work and travel in the UK – if you do not it will be your responsibility to provide at your own cost before commencement of this role.

50% travel is required.

Our Clients business is growing rapidly in UK, Europe, North America and in the Far East. And wish to maintain this momentum by appointing a Service Technician to help cope with this growing workload.

As a Service Technician you will be responsible for the service, installation, breakdown, repair and calibration of a wide range of innovative bio-decontamination equipment, utilised within life sciences, healthcare and pharmaceutical environments. The quality and care that we put into our products and services saves lives. A key part of this role is delivering a great customer experience. Our customers expect great service and we’re focused on providing exceptional products combined with a world-class level of aftercare.

Responsibilities:

• To carry out planned maintenance and breakdown calls on customer’s equipment, in accordance with company procedures.
• To liaise with the Service Department daily to determine programme of work.
• To prioritise and attend all breakdowns as notified in the most efficient and cost effective manner, within 48 hours, unless otherwise agreed.
• To carry out all Contract Servicing as arranged with the service scheduler ensuring that the most cost effective work programme is carried out.
• Follow product service, repair and installation method statements.
• To carry out all installation in accordance with the relevant British and European Standards, following all safety guidelines and instructions issued as agreed with the client.
• Record all information of work carried out electronically or on the appropriate Service Form, ensuring the customer or authorised representative approves the work completed as acceptance that work has been carried out to their satisfaction.
• Forward service report forms to head office on a daily basis in accordance with administration procedures, to enable invoices to be raised.
• To prepare and submit accurate weekly details of time worked and expenses incurred in the fulfilment of the work in accordance with company procedures. – To carry out work anywhere in the UK or abroad as required.

What do we expect from you:

• Strong background in electro mechanical /electronic principals, ideally qualified to HND/HNC level or equivalent.
• Full UK driving licence and valid passport essential.
• Ability to demonstrate a proven track record in servicing and maintaining electro mechanical systems and products as well as strong technical diagnostic skills.
• Good communication and organisational skills are essential as is the ability to work autonomously or as part of a team.
• A positive, flexible and results orientated approach
• Ability to work autonomously and demonstrate good decision qualities.
• Good written and verbal communication skills and in particular the ability to interact well with overseas distributors and customers
• A robust personality, able to handle pressurised situations
• A “can do” approach with capability to solve complex international problems in realtime.
• A close attention to detail to produce work of a high standard is essential. 
• willingness to travel over 50% of the time

What is there in return:

The successful applicant will enjoy a competitive salary/benefits package with paid overtime, exceptional development and promotional opportunities as part of a global business:

• 4% Flex-Fund (take this as cash or use it to purchase additional benefits such as extra holiday; medical cover; extra life assurance; dental cover & lots more!)
• 25 days holiday – option to increase to 30 days
• 7% Employer pension contribution
• 4x Life Assurance
• Annual bonus scheme
• Employee Assistance Programme
• Share purchase scheme

Hours of work Service Technician:

Standard working hours are: Monday – Friday: 8:00am to 5:00pm

If you have the required skills and your status gives you eligibility to work in the country of this job, please apply, and select that you have the right to work, and will not require sponsorship.