Service Desk Lead
Full job description
Lioness Recruitment Ltd
Salary: £42,840 – £44,400 per year
Lioness Recruitment are specialists in helping you find a role that will make you happy too. A respected public sector business with offices in the North-West & North-East are looking to expand their existing team with the appointment of a Service Desk Lead to provide support across infrastructure, IT security and systems. This role will be majority home based with a requirement to attend one of their offices in the North-West or North-East from time to time.
You will design and manage service desk communications (planned/unplanned outage updates, knowledge sharing etc) and supervise, support, and coordinate the activity of IT support colleagues including performance management and identifying opportunities for continuous service desk improvement and first-time fixes. You will also support documentation, equipment set up, roll-out of new applications and UAT.
Essential Skills:
- Experience working as a Senior Service Desk Analyst/Service Desk Lead/Service Desk Manager in a commercial environment
- People management experience including KPIs, appraisals etc
- Communication and networking support – Meraki, Office365 and Azure
- Cyber security knowledge/GDPR
- VPN/remote control software
- Tablet/desktop/laptop/mobile device support and configuration
- Change management
- Documentation
- Systems administration including testing
Ready to take the first step to your next step? Ready to be brave? Then we’re ready to help.
Lioness Recruitment acts as an employment agency and an employment business. We are an equal opportunities employer, committed to diversity and welcome applications from all communities.
To apply for this job please visit definitejobs.co.uk.